The Emergency Clinic

Business response:

Thanks for recognizing our caring team. We're so pleased to hear that both our nurse and doctor made a positive impression during your visit. We appreciate your trust in our emergency care services and are grateful that you took the time to share your experience with us. 

Business response:

We are pleased to hear you received prompt, polite service and correct diagnosis during your visit with us. It's wonderful to know that our nurse and doctor were able to provide you with the attentive care you needed, and that our team took the time to listen to your concerns properly. We hope you are feeling better, and do not hesitate to reach out to us if you have any questions or need assistance. 

Business response:

Thank you for recognizing our excellent care. We're delighted we could address your issue effectively. Your feedback means a great deal to us as it confirms that our commitment to providing timely and excellent services is making a positive difference for our patients. We truly appreciate you taking the time to share your experience, and we're pleased that we were able to resolve your issue in a manner that met your expectations. 

Business response:

Thanks for sharing your experience. We're honored you felt seen, heard and cared for during your visit. It's wonderful to hear that Dr. Bowen was determined to get to the root cause of your sickness and that you felt you were receiving personalized attention rather than being just another patient. Your feedback about feeling like you were in good hands truly means a lot to us, as providing that level of individualized care and making sure our patients feel genuinely cared for is exactly what we strive for. 

Business response:

Your positive feedback means everything to us. Thank you for trusting us with your care despite the distance. We are deeply touched that you would travel 30 miles to receive care from our team, and it truly demonstrates the trust you have placed in us. Your loyalty and confidence in choosing our ER over closer alternatives is incredibly meaningful to our entire team. We are honored to be your trusted healthcare provider and will continue working hard to maintain the standard of care that has earned your trust. 

Business response:

We are pleased to hear about your positive experience. It's wonderful to know that our online check-in process made your visit convenient and that you didn't have to wait. We take great pride in maintaining a clean environment for all our patients, and we're delighted that you noticed our efforts. Your kind words about our staff truly mean the world to us. Thank you for taking the time to share your experience with us! 

Business response:

We are grateful for your kind words about our quick, thorough care and amazing team that night! It means so much to us to hear that every single person you encountered provided excellent service. Your feedback about our thoroughness and efficiency is truly appreciated, and we're delighted to know that you would feel comfortable returning to us for future medical attention when needed. Thank you for taking the time to share your positive experience. 

Business response:

Thank you for highlighting the thorough care and compassionate communication you received from Vince Walsh. We're delighted to hear that he was able to provide you with knowledgeable guidance, clear explanations, and a confident diagnosis and treatment plan that addressed all your concerns. It's wonderful that his straightforward communication style and compassionate approach helped you feel understood and confident about your treatment moving forward. We're also pleased that the comprehensive after-care advice he provided, ... read more

Business response:

We are truly honored to hear about your remarkable recovery and are so grateful that you chose to share your experience with us. Thank you for placing your trust in our care. We hope you continue to feel better, and we are always here if you should ever need us again.