Anonymous on BBB
8 years ago
08/05/2012, 17:00 PM
Company provides outrageous terms & practices that make it impossible for consumers to afford.
I drove from Texas to Okalhoma City after being approved for financing and **** down payment on a 2010 Dodge Avenger. At the time I was having a difficult time and needed a vehicle urgently to get to and from my job. The lady I spoke to was friendly, things sunded good and I took a day off work to drive to OKC to pick up the vehicle. Once I arrived at the dealership the salesman pulled up the inventory that had the pricing on the vehicle I was interested in and others. I had already ran a Kelly Blue Book and researched other dealers pricing. A fair price on the vehicle would have been ********* Key's price was ***** This should've been my first red flag. The kid who was the salesman couldn't answer any questions and was having to check on every question I had or request. I was growing impatient and asked to speak directly to the manager. They continued with the paperwork and the manager came out and told me my payments would be **** each month. My stomach literally turned, but I had driven that entire way and had to have a vehicle. I then was told that payments would be deducted out of every paycheck which was bi-weekly with additional fees for paying with bank or debit card. My aunt who was with me suggested we walk. I don't know why I didn't follow her advice. I believe I was in shock. All the paperwork was signed and I drove off with the car not feeling well at all. In all past cars I had purchased I always received paperwork and plates. After two weeks I made my first payment of **** and still was sick that in two more weeks I would have to do the same. At about 20 days after the purchase I took the paperwork into the tax accessors office to make certain the car would be legal to drive. She informed me that tax, title and license wasn't provided in the financing and that I would have to pay an additional ********* before I could even drive the car. That amount plus the **** for July payment would have meant I couldn't make my house payment, feed my family, or pay any other bills even those necessary to our survival. I would NEVER recommend any consumer to do business with this company. Of course they are allowed to do whatever they desire and aren't governed or policed. With all Americans struggling to make ends meet I am appalled that I came across these people and did not follow my aunt's advice to walk away.
I paid a deposit of **** and made a first payment of ***** which totals ****** I request 50% refunded to me as I understand that there will be deductions for mileage and detailing est of **********
Business' Initial Response
The KEY offers an outstanding lifetime bumper to bumper warranty, which should be taken into consideration when comparing prices of similar vehicles. As for the tag, title and tax of the vehicle, that is state mandated, which is to say, the procedure will vary somewhat from state to state. As Ms. ******** lives in Texas, there may be a difference. The State of Oklahoma does not provide license plates at the time of sale, only a temporary tag. The customer is responsible for tagging the vehicle in a timely manner, as the temp tag is only valid for 30 days. As always, the customer has full control over whether they choose to purchase a vehicle through The KEY. The KEY does not practice high pressure sales and encourages customers to ask questions about any and all payments. There is no additional charge to use a debit/credit card at the payment window or if the customer chooses to sign up for an auto draft payment system. There is a third party charge if the payment is made via telephone or online, which is standard industry practice. This is also discussed in depth with the customer and is disclosed in the contract. The KEY Finance, Inc. is willing to defer 2 car payments to the end of the loan, in order to offset the cost of the tag, once, Ms. ******** provides a receipt of paid tag, title and license fees.