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The Rehabilitation Institute of Southern Illinois

4.5

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2351 Frank Scott Parkway East, O'Fallon, IL, 62269, United States

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4.5104 reviews
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Brian S.'s profile image
Brian S. 
rating
4 months ago

My wife Tiffany was a patient at The Rehabilitation Institute of Southern Illinois for 10 days in 2026. Unfortunately, her stay was marked by disappointment and several eye-opening incidents. Upon admission, I was concerned that no transportation was provided, forcing me to transport my non-mobile wife myself from the hospital to The Rehabilitation Institute of Southern Illinois. We then experienced a significant delay in receiving assistance upon arrival at the facility, and I ultimately had to move my wife to her room mys... read more

Brian S.'s profile image
Brian S. 
rating
4 months ago

My wife Tiffany was a patient at The Rehabilitation Institute of Southern Illinois for 10 days in 2026. Unfortunately, her stay was marked by disappointment and several eye-opening incidents. Upon admission, I was concerned that no transportation was provided, forcing me to transport my non-mobile wife myself from the hospital to The Rehabilitation Institute of Southern Illinois. We then experienced a significant delay in receiving assistance upon arrival at the facility, and I ultimately had to move my wife to her room mys... read more

Mary B.'s profile image
Mary B. 
rating
10 months ago

if i could rate 0 i would have. employees are mean to patients and not attentive whatsoever!! do not listen to patient or patient advocate. Medical condition was worse when left there than we left hospital to go there. Everything is a mess. Ask staff why are you doing this or changing that and sane response "doctors orders" yet I never met or seen a doctor even when requested to speak to the doctor. Avoid this place at all cost. Agree 100% with other review by Jim. Exact same experience. Despicable. If you dont care about p... read more

Business response:

Hi Mary, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com. 

Mary B.'s profile image
Mary B. 
rating
10 months ago

if i could rate 0 i would have. employees are mean to patients and not attentive whatsoever!! do not listen to patient or patient advocate. Medical condition was worse when left there than we left hospital to go there. Everything is a mess. Ask staff why are you doing this or changing that and sane response "doctors orders" yet I never met or seen a doctor even when requested to speak to the doctor. Avoid this place at all cost. Agree 100% with other review by Jim. Exact same experience. Despicable. If you dont care about p... read more

Business response:

Hi Mary, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com. 

Jim L.'s profile image
Jim L. 
rating
a year ago

My wife has been in this Center for 3 full days. We are now on day 4 now. The staff for speech, occupational, and physical therapy are wonderful, attentive, and reliable..so far. I am only giving two stars because of the people who do therapy. The larger issue is the nurses, techs, and basically everyone else who is there to care for your loved ones in-between therapies. The responsivness for bathroom breaks (especially when they are given drugs that make them go #2 more) , water refills (hydration), bed alarms (if you get ... read more

Business response:

Hi Jim, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com. 

Jim L.'s profile image
Jim L. 
rating
a year ago

My wife has been in this Center for 3 full days. We are now on day 4 now. The staff for speech, occupational, and physical therapy are wonderful, attentive, and reliable..so far. I am only giving two stars because of the people who do therapy. The larger issue is the nurses, techs, and basically everyone else who is there to care for your loved ones in-between therapies. The responsivness for bathroom breaks (especially when they are given drugs that make them go #2 more) , water refills (hydration), bed alarms (if you get ... read more

Business response:

Hi Jim, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com. 

Frequently asked questions about The Rehabilitation Institute of Southern Illinois

How is The Rehabilitation Institute of Southern Illinois rated?

The Rehabilitation Institute of Southern Illinois has a 4.5 star rating with 104 reviews. 

When is The Rehabilitation Institute of Southern Illinois open?

The Rehabilitation Institute of Southern Illinois is open now. It is open 24/7.