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The Residence at Bala Cynwyd
- Assisted Living Facilities
- Bala Cynwyd, PA
About this business
Location details
251 Rock Hill Rd, Bala Cynwyd, PA, 19004, United States
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Father was on the memory care floor, and I can only speak to that. Staff turnover was rampant and grouping all of the individuals on the memory care floor together for all meals and activities only worsened the dementia. It's not that I wouldn't recommend memory care. I just felt it was too broad of a spectrum for 25 or 30 individuals… Some with severe dementia some with minor dementia
Business response:
Thank you for offering your feedback. We do realize that in different stages of dementia have differing needs, and we do strive to provide individualized experiences for everyone.
The food was very good and the spaces were designed with high quality materials. Yes, we would recommend this community to other families. My mother stayed for one month of recovery from a fall and it was great for her. I'd say it's perfect if you want a small, high quality community with a lot of different levels of assistance possible
Business response:
We're overjoyed to hear that your mother had a great experience during her recovery at The Residence at Bala Cynwyd. Thank you for sharing your positive feedback!
The nurses, administration and staff at Residence at Bala have been extremely helpful in caring for my mother-in-law. They are communicative and go out of their way to help. She is in the memory unit but still has regular access to the outdoors on their secured patio. Thank you for referring us to this facility.
My mother moved in to the memory unit in [date removed]. The staff had been friendly and communicative. The unit floor is spacious and well lit with sunlight, so it has a warm feeling. There seem to be w good number of activities going on like coloring, puzzles, and reading. Parking for visits is readily available.
It has been such a pleasure working with the ladies who run 'The Residence'. I am helping my dad and step-mother and have needed lots of guidance...and, while i can't see the property until it's completed, i can't imagine it will be anything less than promised! ronni
Business response:
Hi Ronni, It has been our please getting to know you and your family. We are just as excited as you are to get open and welcome your dad and stepmother to the Bala Cynwyd family!
If you want food...go to Wawa or have family bring it in!! Servers, waitstaff do not show up and there are no consequences for not showing up. Not acceptable!! We pay a lot of money to live here. More times than not, they don't have food that's listed on the menu.They say they are out of it! Something has to change! There is no accountability for food not being delivered or served. Everyone just spasses the buck, saying it's being taken care of and I still don't have my food. PLEASE DO SOMETHING TO CHANGE THIS! OUTRAGEOUS!!!... read more
Frequently asked questions about The Residence at Bala Cynwyd
How is The Residence at Bala Cynwyd rated?
The Residence at Bala Cynwyd has a 4.8 star rating with 59 reviews.
When is The Residence at Bala Cynwyd open?
The Residence at Bala Cynwyd is open now. It is open 24/7.