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The Watch Lab
- Watch Repair
- Newcastle
About this business
Location details
John Lewis Eldon Square, Newcastle, NE1 7RR, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Brilliant service and excellent price. Sauna was amazing and really helpful. An absolute star Very hightly recommend
Business response:
Thank you for your review! Delighted our brilliant service, excellent price, and amazing help exceeded expectations. We truly appreciate your recommendation.
Went to The Watch Lab in the John Lewis store at Newcastle. The lady who helped us was fantastic. She was friendly, polite and extremely patient. We have already recommended her to one of our neighbours. A credit to your company!
Business response:
We are thrilled to hear about your wonderful experience! Our team member sounds fantastic and we appreciate your recommendation.
Great staff and excellent customer service
Business response:
Thank you so much for your lovely feedback! We’re thrilled you enjoyed our staff and service. 😊
Xmas present for my wife needed a replacement battery in £3000 gucci watch and ended up damaged by incompetent person rounded screws off and scratched case back then filed the scratch making it worse then tried to hide the damage when picked watch up the manager was informed and his answer was to gift my wife the damaged watch for xmas we can't send the watch for repair to gucci because they have void the warranty through the damage caused watch still needs a battery so they have ruined the watch for nothing will be seeking... read more
Business response:
Thank you for sharing your feedback. We’re very sorry to hear about the issues you’ve experienced with your watch and completely understand your frustration. This is certainly not the service we aim to provide. Please contact customer.support@timpson.com
Frequently asked questions about The Watch Lab
How is The Watch Lab rated?
The Watch Lab has a 4.8 star rating with 71 reviews.
When is The Watch Lab open?
The Watch Lab is closed now. It will open tomorrow at 9:30 a.m.