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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Clarion Collection - Hotel in Pacific Grove, CA Near 17-Mile Drive Get together at our Clarion® Collection hotel in Pacific Grove and make the most of your time with friends, family and colleagues. We’re in close proximity to the famed 17-Mile Drive, Asilomar Conference Grounds and Cannery Row restaurants.
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Exceptional
Good Petit déjeuner sommaire et dehors puisque pas de salle intérieure Hôtel facile d’accès et bien situé à côté de Monterey et Carmel. Chambres propres
Business response:
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to prov... read more
Pleasant
Exceptional Fire pit outside was not working... not enough parking for Motel... second night we had to park down the street Great showers...comfortable bed...quiet...breakfast comes with your stay
Business response:
Hello Pamela, We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
Excelente estadia. Chegamos 15 minutos antes do horário previsto para fazer o check-in e tivemos que aguardar o horário. Faltou um pouco de flexibilidade do funcionário. Estava tudo muito bom, quarto confortável e silencioso. Exatamente como informado ao fazermos a reserva. Eles estão em reforma, mas isso não atrapalhou em nada a nossa estadia, entendo inclusive é que a reforma é justamente para melhorar cada vez mais.
Business response:
Hi Jorge_Martinez, I'm very sorry for your poor arrival experience. My sincere apologies you found our associate lacked flexibility. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.
We enjoyed our stay Only found a heater control no a/c Pretty nice, easy location, close to the beach
Business response:
Hello michael, Thank you for sharing this experience with us. We truly value you feedback with regards to our location and also our heater. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Stay was nice surprise for last minute stay and staff was friendly! The only negative was the toilet was wobbly. The area was nice, quiet, there was availability and staff was friendly and helpful!
Business response:
Hello Deborah, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and your comments about our area. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
very nice stay parking a little tight but had many spots to park nice breakfast self serve, other geust all were snoby
Business response:
Hello smith, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Very Good Coffee maker in room didn't work right, and was inconvenient to use. Needed better lighting around the desk area and "kitchen" area. Breakfast serving area was cramped and the breakfast seating area was basically outdoors. Walking distance to restaurants and shops. Extra sitting area with 2 chairs and a small table. Comfortable bed. Remodeled bathroom with walk-in shower. LVP flooring. Complimentary breakfast. Refrigerator and microwave in room.
Business response:
Hello Kathryn, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 4.2 star rating with 1,022 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.