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Thornhill Ford
- Car Dealers
- Chapmanville, WV
About this business
Location details
U.S. 119 North 500 Ford Fairlane, US-119 #500, Chapmanville, WV, 25508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedWe had an amazing experience with these guys this weekend! They went out of their way to be helpful, honest and all around great guys! If you’re looking for a new ride go see Mike and Tony they gave us a great deal on our trade in and we left there satisfied! We shopped around for months now and we are happy that we chose you guys. Thank you!
Business response:
Congratulations on your new vehicle! We are thrilled that Mike and Tony could provide helpful and honest service, making your trade-in and purchase experience smooth and satisfying. It’s great to hear your patience in shopping around paid off with the right choice. THANK YOU!! From Your Friends At Thornhill Ford-Lincoln
RecommendedRay Ellis was super helpful and a straight shooter. We were able to get an SUV to fit our family at an affordable interest rate and price.
Business response:
Appreciate you sharing this experience! It is great to hear Ray provided helpful, straightforward guidance while helping you find the right SUV for your family. We're grateful for the opportunity to assist—enjoy the road ahead in your new vehicle! THANK YOU!! From Your Friends At Thornhill Ford-Lincoln
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Bought a 2020 Ford Platinum in August of ‘24 and it has been in the shop 7 times since then. Went today for an oil change and was told I needed front/rear brakes, rotors and an alignment. Took it to another shop for a second opinion and was told I needed none of the above!! It’s sad you pay almost 40k for a vehicle and it’s in the shop more than you get to drive it!
Business response:
Thank you for bringing this to our attention. We understand how disappointing it must be to experience ongoing issues with your vehicle, especially so soon after purchase. We also recognize the importance of trust when it comes to service recommendations. Your concerns will be reviewed internally to help us improve both communication and the level of service we provide. Brett Browning Parts/Service Director (304) 855-8300
They have had my vehicle for over a month and still haven't fixed it. It's been nothing but one lie after another. My rental period has expired and now I'm without a vehicle. I recommend taking your vehicle somewhere else.
Business response:
We are sorry to hear about your experience and the frustration it has caused. We value your feedback. Please reach out directly so we can discuss the situation further. Brett Browning Parts/Service Director (304) 855-8300
This business is ran by a highschool dropout that obviously never passed basic math. $200 an hour for electric charging is some room temp IQ thinking.
Business response:
We apologize for your dissatisfaction and appreciate you sharing your concerns. We are committed to providing competitive and fair pricing for all of our services, and we want to clarify that our customers can charge at a special rate. Your feedback is important to us, and we will review your experience to ensure we are meeting those standards. Please feel free to reach out directly if you would like to discuss this further. We value your feedback and hope to improve your experience moving forward. Brett Browning Parts/Serv... read more
$200/hour for charging?! Thornhill, is this true???? What a scam!!!
Business response:
We apologize for any inconvenience you experienced, Steven. We are committed to providing competitive and fair pricing for all of our services, and we want to clarify that our customers are not charged the rate mentioned. They can take advantage of a special rate for charging. We appreciate your feedback and will review your experience to ensure we continue to meet those standards. Please feel free to reach out directly if you would like to discuss this further. We value your feedback and hope to improve your experience movi... read more
Placed on hold for 20mins and then after-hours voicemail turned on 15 mins prior to closing. Spent 36 mins trying to reach someone during business hours. I will not buy a vehicle, parts or recommend this dealership in the future.
Business response:
We apologize for the inconvenience you experienced trying to reach us. This is not the level of service we strive to provide, and we hope to have the opportunity to provide you with a better experience in the future. If you have any further feedback, please don't hesitate to contact us. Nathan Thornhill Dealer Executive (304) 855-8300