I originally took my dog to our usual Thrive pet location- and they didn’t take care of us. THIS location checked every single thing that could possibly be wrong with our dog Batman. They found out what was causing our dog pain. They checked places that our usual vet/ ourselves didn’t think to check. They even answered all of my questions. I would totally recommend this location to anyone. 💕
both of my 13 year old doggies are very well taken care of anytime I come in. prices are explained before anything is completed, and the process for covid is very convenient. this place is both wonderful and affordable
Business response:
Thanks for taking the time to review your experience at THRIVE! Our aim is providing quality care like you experienced for all pets and pet owners alike!
I had my appointment today for my baby Sasha. The staff was AMAZING, knowledgeable, compassionate & kind. They walked me threw everything, told me what to expect, wasn't pushy or aggressive,, and provided me with all available options before they started any type of treatment on Sasha. Their number one priority was the care & health of my beloved Sasha & that is what matters the most. I would recommend this vet care business, This THRIVE location 📍 (PLANO, TX) to anyone with a pet that is looking for great pet care & great... read more
Business response:
Laketia , thank you so much for taking the time to review THRIVE! We are so happy we were able to provide you with the best care possible and really appreciate your recommendation!
The vets, the staff, and the pricing are great. You always get personal attention and don't get teken to the bank even when things are pretty serious.
One thing that does absolutely suck and is horrible of Thrive as a corporation is to insist on using call centers that have people not connected to your pet or location or family that answer whenever you call the local number. Even though they clearly advertise walk ins are welcome and they had two back to back wellness appointsments available in the afternoon, there was no... read more
Business response:
Hi Jon, thank you for taking time to provide feedback. We are glad that you had a good experience with our clinical team, and we will pass the feedback along! We are sorry though that you had a bad experience with our CSR team, and we are looking into this for you. We did receive your email as well and will reach back out to you shortly. - Kylie
I am (and was) so impressed with the staff of the Legacy Dr. Plano, TX Thrive Affordable Vet Care practice. Due to the current CoVid-19 distancing guidelines, I had the privilege of only meeting one staff member face to face outside the front entrance. That staff member was extremely professional and kind. Other staff members that I was introduced to via the telephone, including Dr. Robinson, were also professional in gathering all the necessary details regarding my dog's health. All the staff I spoke with came across as com... read more
Business response:
Thank you for the amazing review Gayle ! We are happy to hear you were pleased with our care & we look forward to seeing both you and your pet again soon!
I decided to change vets after so many years. I am very picky but also looking for quality, short drive, friendly and most of all reasonable PRICING. Today let’s talk...This clinic was modern with an Ecco vibe and the staff unbelievably customer service centric! It was clean not crowd like most and it smelled so good! I don’t know how long the Plano location has been opened but they got my attention! The vet explained Ozzy’s treatment plan, etc very detailed. I was impressed today and can’t wait to take my second dog f... read more
Business response:
Thank you for entrusting THRIVE to care for your pet! We look forward to seeing you both again soon.
I took my Dog Cooper to see Dr. Brittany Keihle-Decker at The Plano location. The appointment process was very easy. We got there and were taken in to an exam room right away. The Dr. and Vet Tech, were very friendly and knowledgeable. The check out process was also very easy. The location was bright and clean. The price of the visit was very affordable. Over all a VERY pleasant experience. I plan to tell all my friends, about this location and Thrive Vet Care. Great Job Thrive!
Business response:
Thank you for entrusting THRIVE to care for your pet! We look forward to seeing you both again soon.
Dr Decker and Nichole were very nice and and gentle with my Oreo and they thoroughly answered my questions and concerns.
Business response:
Michelle , thank you so much for taking the time to review THRIVE! We are so happy we were able to provide you with the best care possible and really appreciate your recommendation!
Called in with my sick kitty. I was welcomed with smiling faces. Dr. Alan Robinson saw her quickly and gave her a shot of antibiotic. Great facility and an awesome vet! Thank you!
Business response:
Thank you very much for your feedback. We're so glad you had a great experience. We take a lot of pride in providing quality care to our patients. I hope your baby girl is feeling better. Please let us know if there's anything we can do for you in the future. Thank you again, and have a great day!
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