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Thriveworks Counseling
- Counseling & Mental Health
- Fort Lauderdale, FL
About this business
Location details
2425 E Commercial Blvd, #405, Fort Lauderdale, FL, 33308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
They canceled my appointment then billed me anyway. when asked they refused to refund saying they had a second appointment. I did not make a second appointment. My insurance copay was $40 they took $99. Rip off. Stay away.
I truly hate writing this review because I loved my therapist so much, but I have to because I don't know what else to do at this point. I've talked to 7 people here regarding the same issue over the past few months (three of those phone calls were an hour). No matter who I talk to, I'm told different things about my insurance and billing situation from 'they billed the wrong insurance company' to 'your therapist isn't registered in the right state to bill insurance', to even hearing 'you don't owe anything', and that was ... read more
If I could give zero stars I would. My therapist had the possibility of being good. However, I could not work with the billing department or customer service department. First they "require" that you pay an extra $39 / month fee for services that I don't need and won't use. Then they removed my insurance from file and made me a cash pay only. They then charged my credit card for the one session I have had. I have called them 5 times and sent multiple emails over 2 months and they still refuse to bill my insurance. My insuran... read more
Business response:
Charlotte, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to success@thriveworks.com?
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 4.5 star rating with 69 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is closed now. It will open tomorrow at 8:00 a.m.