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Thriveworks Counseling
- Counseling & Mental Health
- Chattanooga, TN
About this business
Location details
1310 East Main St, Chattanooga, TN, 37404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
I appreciate my counselor, Jackie. She has truly helped me to understand that I am not alone in my anxieties and guided me through a treatment plan that I look forward to implement. She is compassionate, relatable, and knowledgeable; characteristics that I value very much.
Poor customer service relationship. Appointed got cancelled by the facility due to no insurance coverage. When in fact our insurance policy did provide mental health coverage with an open access plan. The facility did not CALL us yet notified us via email and text the day prior to the week long scheduled appointment. What happened to companies picking up the phone to call patients. People work and some companies do not allow employees use of of personal devices for email or texting use. Furthermore, Thriveworks does not prov... read more
If I could give them zero stars I would or -10 as their customer service and assistance with any issue leaves a lot to be desired !!I accidentally scheduled an appointment the next day, so I immediately reached out to them To let them know that they wouldn’t be able to assist me at all despite their advertisement because I can’t even prescribe my medication and I was told that I would charge $135. I said I have never use your services and I reached out to you immediately after scheduling it. I was told that I would have to c... read more
I have never left a review before but this has been the worst customer service experience I've ever had. You get 48 hours before your appointment to cancel it at no charge, which is what I did, and then I still got charged a $135 cancellation fee when I cancelled over 48 hours before my appointment. I spent hours on the phone with the billing department trying to get my money back. They told me it was my counselor, Lance Pritchard, who decide to keep my money. For someone who is paid to help people's mental health improve, h... read more
have truly been enjoying my therapy sessions with Nona Kelly. In just over a month, she has been incredibly instrumental in helping me navigate life’s ups and downs, as well as work through the intricacies of anxiety. Nona has a warm and pleasant demeanor that makes it easy to open up, and she creates a safe and supportive space for meaningful discussions. Through her guidance, I’ve gained tools to set personal boundaries, own my time, and build greater confidence in myself. The progress I’ve made in such a short time has b... read more
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 4.7 star rating with 45 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is open now. It will close at 9:00 p.m.