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Tidal Wave Auto Spa | Car Wash
- Car Wash
- Alexandria, KY
About this business
Location details
2 Viewpoint Dr, Alexandria, KY, 41001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
We have had a family plan with Tidal Wave for over three years, paying monthly for multiple vehicles. Despite consistently being charged for this plan, we are repeatedly told that we no longer have an active membership and are denied service. Each time this happens, we speak with a manager, and the issue is temporarily “fixed.” However, within 2–3 months, the exact same problem occurs again. We are once again told that we don’t have a plan and that we’ve been using someone else’s card to pay for it—an accusation that is co... read more
Business response:
Thank you for sharing your experience. We understand how frustrating this ongoing issue must be, especially after being a long-time Family Plan member. To ensure this is fully reviewed and corrected, please fill out our contact form at https://www.tidalwaveautospa.com/contact/ so our Customer Service team can look into the account details and assist further. We appreciate you bringing this to our attention and apologize for the inconvenience this has caused.
Frequently asked questions about Tidal Wave Auto Spa | Car Wash
How is Tidal Wave Auto Spa | Car Wash rated?
Tidal Wave Auto Spa | Car Wash has a 4.4 star rating with 370 reviews.
When is Tidal Wave Auto Spa | Car Wash open?
Tidal Wave Auto Spa | Car Wash is open now. It will close at 8:00 p.m.