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Timpson
- Shoe Repair
- Selly Oak, ENG
About this business
Location details
Aston Webb Boulevard, Selly Oak, ENG, B29 6SN, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 4:30 p.m. |
I paid to have studs replaced on a coat, they didn't bother to call me to tell me it was ready so I had to get in touch to see what was happening, when I went to collect it they hadn't even attempted to match them replacing them with studs half the size. I wore the coat anyway and a few months later one just came off when being undone. Awful in every regard.
I called for help on my way to the airport as I had an issue with the lock on my case. I had the pleasure of speaking with Paul (branch 1193) who quickly became my hero! He was kind and incredibly generous as he had the correct key to unlock my case as combination was not working. I offered to pay him for the key and he said it was against company policy (even though it was his own property I was offering to pay for). Paul gave me to key incase I had an issue after my flight. What a gentleman and hero. I will return the key ... read more
Would never use this shop again or recommend to anyone. Was greeted by Paul with an attitude that I cannot find the words for ! So unfriendly and rude. Will take my custom elsewhere in future.
I’ve popped into Timpson at Selly Oak Retail Park a couple of times now on a Saturday to get my watch adjusted. The gentleman there is always approachable, friendly, and polite, with a great sense of charisma. He gets the job done quickly but efficiently. I’d definitely recommend visiting this location if you’re in a rush and need something done promptly!
Poor customer service. Went in today with two watches. One I needed a new battery and the other I just needed the dead battery removed as I didn’t want it to corrode. The person working there refused to take the battery out even though it would have taken 5 seconds. “We don’t offer that service”. Decided to take my business elsewhere.
Frequently asked questions about Timpson
How is Timpson rated?
Timpson has a 2.9 star rating with 37 reviews.
When is Timpson open?
Timpson is open now. It will close at 4:30 p.m.