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Tom James Company

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About this business

Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality. 

Location details

870 N. MILITARY HIGHWAY, Suite 112, Norfolk, VA, 23502, United States

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Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
5.021 reviews
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Jonathan Harris 
5 months ago

I have employed this company's services for three years now, and I foresee a long lasting relationship. From improved self-confidence to receiving untold compliments, the benefits of investing in quality clothing, tailored made for my body have proved the price well worth the cost. Tyler Smith takes both pride and pleasure in providing quality counsel for men interested in developing a mature wardrobe and a personalized sense of style, and it has been a pleasure to be served thus far. Thank you Tom James. 

Jessica Whetzal's profile image
Jessica Whetzal 
a month ago

On 8-11-23, I ordered two garments from Tom James and put down a deposit of 50%. However, before telling me my total or taking my down payment of $653.49, my representative, Christian Gerry, said if at any point I wasn’t happy, I had the right to demand a refund. He also reiterated via text on 8-23-23 that I could demand a refund. And by 8-23-23, working with Christian had become untenable, so I asked him to cancel my order and refund my down payment. He then went into to work on 8-25-23 (two days later) and instead of telli... read more

Eugene Hairston's profile image
Eugene Hairston 
11 months ago

Tyler Smith has been my professional clothier for 7 years, and he is always prepared, meticulous, and confident when I come to Tom James Company. He isn't good or even great, the guy is awesome to partner with because he goes well beyond my expectations during each interaction. All the while on Zoom or FaceTime (I reside in Roanoke), might I add. The guy "gets it" and consistently gets it done correctly each and every time. I do not recommend just Tom James Company; as a matter of fact, my recommendation is to seek out Tyler... read more

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Joshua Warden 
2 years ago

Great company with amazing customers service. I have been working with Tyler Smith out of Norfolk for the past year and he has been an absolute pleasure to work with. Tyler is extremely responsive to all of my requests. He even encourages me to text him directly if I ever need anything. Definitely full service which I really appreciate. While good customer service is great, at the end of the day, a high quality product is an absolute must. This is where Tom James really shines. I love the variety of attire they offer from fo... read more

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Sarah Bevier 
9 months ago

My husband had a fitting and ordered a custom suit for our wedding. The order was placed more than five months before our wedding and we were reassured on multiple occasions that time would not be an issue. Up until literally the day before our wedding we received texts and calls where we were lied to and told that the suit was in hand and that they could overnight it to us in time for our wedding. Instead, we did not receive the suit and my husband had to scramble to find something to wear. Over the months following, we con... read more

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Frequently asked questions about Tom James Company

How is Tom James Company rated?

Tom James Company has a 5 star rating with 21 reviews. 

When is Tom James Company open?

Tom James Company is closed now. It will open on Thursday at 8:00 a.m.