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Torch Dental
- E-Commerce
- New York, NY
About this business
Location details
49 West 23rd Street Floor 3, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
STAY AWAY!!! This company has been nothing but a nightmare. From loosing our package and leaving our office without essential equipment and not offering any quick resolutions. Also we expressed numerous times interest in cancelling our subscription, they were both upfront with their 30 day cancelation and charged us without notice and refusing to refund. When we expressed interest to cancel we received relentless calls insisting to speak with the owner for an explanation. SAVE YOURSELF THE HEADACHE!!
We were missing an item in one of our deliveries. I waited two weeks to see If the item would show up. After not receiving the item I reached out to Torch and they had the item to me within the week. Great customer service and resolution !!
It was a good service and lower cost option initially (maybe for the first 6-9 months). Eventually, we lost our point-of-contact, and then the local Benco rep managed to come close to Torch's prices + was able to offer preferred rates/times for service calls as well. (Torch did not offer service in our area.) Also, the most annoying thing then the annual fee was charged automatically a year or whatever after we signed up. There was no reminder or heads up of any sort. We called a couple of times after seeing the charges but... read more
I decided to try this company out in beginning of 2025. I did a few months trial on the month to month fee, at that time, they had all the vendors I ordered from all under one roof, so it made ordering much easier. I decided to pay for the annual membership to find out just a couple months later, that 5, FIVE, of those vendors had been dropped all at once, and I could no longer order from them through Torch, including American Orthodontics, Ormco, Dynaflex and others, this made the membership no longer a help, as I had to... read more
Sara is awesome if you need help with an order or a mix-and-match promo. Quick and competent. This ordering platforms saves us upwards of 15-30%.
Frequently asked questions about Torch Dental
How is Torch Dental rated?
Torch Dental has a 3.8 star rating with 184 reviews.
When is Torch Dental open?
Torch Dental is closed now. It will open at 8:00 a.m.