I had my first appointment for an eye exam and glasses. Great location (next to an ice cream shop) with a clean and beautiful facility! Everyone from start to finish was professional and very helpful, especially the manager for answering all my insurance questions! Looking forward to picking up my glasses in a couple of weeks! The only thing, not an issue is that it can get busy so you may have to wait a while, but it is a nice shopping center with comfortable chairs, and a coffee machine!
I had my first eye exam ever and had such a great experience here! The team was so nice. The receptionist Diane checked me in so quickly and was very friendly. Leon did my pre test and explained everything he was doing very clearly so I knew why they were doing each test. I was seen by Dr. Mallari and she was the sweetest and answered all of my questions. They all made this visit wonderful.
Initial exam and visit was fine and that is the two star for. Made a mistake of ordering frame and lenses here, what a miserable waste of 8 weeks time and over 250 miles travel back and fort this was. My credit card was charged for full amount in advance which was a big red flag. Never again, after 5 weeks, I went to pick up and both eyewear were wrong (sunglasses completely different frame and lenses for frame I brought in was not what I picked. Complete nightmare, no communication, manager refused to talk to me and when ... read more
Got what turned out to be a 1.5cm superficial but extremely painful scratch on my iris late Friday, tried to sleep it off unsuccessfully and called everywhere. No one had space and the La Jolla one rejected us after learning we didn't have insurance.
These guys were professional and got me in within 2 hours of calling and set everything up before even asking for insurance. Was in and out under 45 minutes, it was faster than seeing the vet for our pup, let alone emergency room at the hospital haha and they successfully elimi... read more
The only eye exam location I have been were I did not receive my eye prescription right after my appointment. I had to call afterwards once I found out that it is a under Federal regulation to do so. I felt pressured and obliged to order my contacts and glasses in this location given that they would "keep my prescription ready in the office for me once I made a decision on contacts and glasses". Having said this, I do want to acknowledge that Leon in the front was very helpful and responsive to my requests on the prescriptio... read more
