Town East Ford Service

Jacob Mechetner 

on Google

3 months ago

Excellent experience, thanks to Meaghan Schroeder and Terri Scott... Brought my truck in for a warranty repair and I was given a loaner vehicle same day for the entire duration of the repair which was a month and a half. Other dealerships told me to take a hike. Great communication throughout the repair and they went the extra mile to get the rental covered completely by Ford. Highly recommend. I would definitely consider purchasing a vehicle from this dealership. 

Dan Besse 

on Google

3 months ago

Miserable experience. Made an appointment to see a specific truck that was advertised for sale with VIN and stock number. It was advertised as CPO. When got there miraculously the truck was not available for sale despite being on the website when I left my house. They did not say anything to me. When I walked outside to see the truck, there was a different vehicle there. Then they told me the first truck that I made an appointment to see was not available. At minimum that is horrible sales practices. At worst, it is a bai... read more

Karen Hernandez 

on Google

2 months ago

Worst experience, car was taken in with town truck. Took them a week to even look at it. I had to be after them cause they dont call or communicate. They sent in a quote to insurance and turns out they are charging more then initial quote sent to them. And now the over charge will be on us. Cars been with them 2 weeks and I yet have to hear anything. Take your cars else where. 

Abraham 

on Google

a year ago

First time coming here I did my truck’s first oil change, basic fluid checks, etc and I was left kind of annoyed because I got my truck back dirty with oil on the interior panels and steering wheel (they did make it right and cleaned it up). A man that I can only assume was a manager or supervisor of some sort that helped me as I came in had anger problems or something and a lousy attitude and had zero people skills. Dude did NOT wanna be there. Wasn’t very knowledgeable about my truck platform, either. Fast forward to toda... read more

John Gosnell 

on Google

6 months ago

Service department is horrible. I called five times to have my advisor never call me back once. I spoke to a girl who said she would have him call me, read off the wrong phone number, and when I questioned her about that, she hung up on me. The recall on my vehicle was done. But the other mechanical issue was not fixed. Because I picked my truck up and told them I would take it somewhere else to have that done by someone that maybe had some competency about them. I will never use Town East Ford for 1 thing ever again. And I ... read more