Town East Ford Service

Abraham 

on Google

8 months ago

First time coming here I did my truck’s first oil change, basic fluid checks, etc and I was left kind of annoyed because I got my truck back dirty with oil on the interior panels and steering wheel (they did make it right and cleaned it up). A man that I can only assume was a manager or supervisor of some sort that helped me as I came in had anger problems or something and a lousy attitude and had zero people skills. Dude did NOT wanna be there. Wasn’t very knowledgeable about my truck platform, either. Fast forward to toda... read more

John Gosnell 

on Google

3 weeks ago

Service department is horrible. I called five times to have my advisor never call me back once. I spoke to a girl who said she would have him call me, read off the wrong phone number, and when I questioned her about that, she hung up on me. The recall on my vehicle was done. But the other mechanical issue was not fixed. Because I picked my truck up and told them I would take it somewhere else to have that done by someone that maybe had some competency about them. I will never use Town East Ford for 1 thing ever again. And I ... read more

Rachel Mendenhall 

on Google

3 months ago

I’ve come to this service shop Often for my service needs! I’ve came in before as that “angry” customer and left out feeling so appreciated and taken care of! This service department stays busy! Teri is always a Jewel with her outstanding customer service! Authur shoots it to you professionally but straight and I appreciate that to my core! Having been a manager over 30+ men in Diesel service mechanics… I so respect the cleanliness of this facility! I also hardly ever see mechanics up in the front chatting. That speaks volum... read more

Corn Rose 

on Google

6 days ago

I really appreciate dustin bingham for taking care of me immediately after i pulled into the service drive. He was very helpful and made sure every concern was taken care of 

Walta Neguse 

on Google

4 months ago

The free oil changes are not worth the wait. You pay for it in time. I went in for an oil change and was told it would take one and a half to maybe two hours which is a crazy long time as is and didn’t get my car back until almost 3 hours later after I had to escalate it to 3 different people. SUPER inconvenient, and will be paying for all my oil changes from here on at, at sensible shop with actually take others time into consideration. This was absolutely ridiculous. Do better TEF.