Toyota of Richardson Service

Jimmy Oquendo 

on Google

a month ago

Been coming here for roughly 3 years, 3 vehicles. First 2 never had an issue really, for the most part everything was done as expected. Told upfront what was covered and what was not. The most recent time this past Friday, complete opposite. I was understanding of shorter staff, w bit more wait time since it was a holiday. But poor communication with me and the mpp company to get a quick claim done that was for tires, a service that included rotating tired because at 5k on a new car, toyota does not do oil changes. So what c... read more

Abdullah Çetinkaya 

on Google

a month ago

I was at this service shop to get Engine air filter and cabin air filter for my Camry hybrid 2017 LE, however I was given engine air filter for regular Camry (17801-YZZZ02) which doesn’t really fit. I wanted to make sure that I was getting the right filter so I mentioned that my car was the Hybrid version several times. What I also did not like was the fee for credit card payments. A company like Toyota shouldn’t be worrying about credit card fee’s in my opinion. Service was also particularly slow. I will be getting my filte... read more

vepagram 

on Google

a month ago

I'm confused about something. The service paperwork says fluids were "adjusted," but two days later my dashboard showed a low windshield washer fluid warning. I called the dealer and confirmed that washer fluid top-off is included under Toyota Care. However, it clearly wasn't done, even though it was marked as completed on the paperwork. There's no leak — I checked. It only costs $3-4 to refill, so this isn't about the money. And tires were not rotated, because my front passenger side tire has small bulge, so if rotated it... read more

Tamara Johnston 

on Google

a month ago

I can’t say enough good things about the Service Department at Toyota of Richardson, especially my service advisor, Vladislav! From the moment I walked in, he greeted me warmly. He was friendly, honest, and professional. He took the time to explain exactly what kind of work my vehicle needed this time. He provided excellent customer service and genuine care, while the service team delivered quality work. It was very important for me to feel that level of confidence in the team. I highly recommend Toyota of Richardson to anyo... read more

Isaac Lindgren 

on Google

a month ago

It took a surprisingly long amount of time to complete the scheduled maintenance (tire rotation and fluid/filter inspection), nearly 100 minutes. Next time I will try to schedule an appointment earlier in the day to see if that improves wait time. It was free, so yay for Toyota Care. And the staff were friendly, but also seemed pretty busy, so some instructions weren't very clear (like how to retrieve my car).