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Toyota Service
- Auto Repair
- Spartanburg, SC
About this business
Location details
2450 Reidville Rd, Spartanburg, SC, 29301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I took my Camry for the 80,000 mile service. I was promptly seen and received video feedback while my car was being serviced. The service representative sat down with me and explained the results of the inspection part of the service, made several recommendations, and handled the rest of the service we agreed on. I was there a reasonable amount of time while my car was serviced and ready to leave. The cost for the service was reasonable and expected. I appreciate the professionalism of Spartanburg Toyota and will continue t... read more
Business response:
We are delighted to hear about your positive experience with our 80,000-mile service. Your appreciation of our video feedback, thorough inspection explanation, and professional service means a lot.
Excellent customer service
Business response:
Thank you for sharing your feedback. We strive to provide excellent customer service at Toyota Service. If you have any further concerns, please don't hesitate to reach out at (864) 453-9627.
One star is too much. They offered us a coupon for an oil change for $29.95. When we took the car for an oil change and tire rotation, they gave us the estimated cost as around $45. Without notifying us and without our consent, they added several extra fees to more than double the cost of our bill. When we asked about these fees, they refused to remove them and demanded that we pay them. I am highly dissatisfied with their deceitfulness and poor customer service. I strongly recommend that no one use their services.
Business response:
We apologize for the negative experience you had with our service. We strive to provide transparent pricing and excellent customer service. We would like to investigate this matter further and address your concerns. Please contact us at (864) 453-9627 so we can resolve this issue.
Frequently asked questions about Toyota Service
How is Toyota Service rated?
Toyota Service has a 4.8 star rating with 2,179 reviews.
When is Toyota Service open?
Toyota Service is closed now. It will open at 7:00 a.m.