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Transformation Care Network
About this business
Location details
02111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HORRIBLE experience. Saw a provider twice, at the end of the second visit she stated she was leaving the practice, this would be my last visit and I’d be placed on a waitlist. Now having an even worse experience with a billing issue. Website shows they accept my insurance but claim was sent in with the wrong location and wrong provider so insurance is not covering. Try to call to speak with someone….all you can get is billing. Was told outright I couldn’t speak to anyone in the insurance department….WHAT?? Would NOT go back ... read more
Unethical billing practices. No billing statement sent for the entire fiscal year of 2023-2024 so far, but suddenly charged my card on file at 9:34pm for services completed over 10 months ago. No record of any of these charges on your portal either. Have no way to access previous authorization agreement on portal either. There needs to be me more transparency. Had to call several numbers tk reach your office and yet no manager was available. just Jasmine M. and her pretentious professional demeanor, who didn't explain why ... read more
RecommendedLet me count the ways.. I was given false hope, seen by their doctor who provided a plan at a facility located in Attleboro, was told to go get a tox screen and treatment should start soon, I told him I could complete that day if he sent an order. week or 2 goes by, hearing nothing. I call the facility to see where to go and they had no idea who I was, what I was talking about, and the treatment that I was told would help has a waitlist. insurances has left me with very few options and transformation care network provided me... read more
Business response:
Thank you. Our aim is to provide a welcoming and safe environment where our clients feel comfortable. We value all feedback and view it as an opportunity to learn and grow. We place high value and importance on privacy. Please call our office to speak with a clinic director and we will make the time to personally address any concerns. Thank you again for giving us a chance to continue to improve! Please note that due to privacy concerns our ability to respond in detail to reviews is very limited. We take all feedback very s... read more
I filled out an online form looking for a new therapist. At the end were options for how to contact me. I checked off that they could text me, and ONLY that they could text me. Maybe two hours later I got a phone call from someone saying she was from Northeast Health Services, not mentioning Transformations Care Network AT ALL, who seemed to fully expect me to have any idea what was going on or why she was calling me and seemed deeply annoyed at my confusion. This is not the way to connect people with mental health care. She... read more
Business response:
We strive to provide our clients with the best quality care and experience, and we appreciate feedback to help us improve. Please call our office to speak with a clinic director and we will make the time to personally address any concerns. Please note that due to privacy concerns our ability to respond in detail to reviews is very limited. We take all feedback very seriously and internally review feedback we receive through any platform.
Transformations needs to get better organized, especially with their phone system. TMS treatment is very expensive. At the office near me, nobody follows or enforces the protocol to have all staff and visitors wear masks. I'm pretty disappointed.
Business response:
Hey Aurora, We are so sorry to hear that your experience was not satisfactory. Thank you for reaching out! At all of our Transformations Care Network clinics, we take client experience very seriously. Our aim is always to provide a welcoming and safe environment where you feel comfortable getting mental health support. As we follow up with our team regarding your concern, it would be helpful if you could privately message us any further details about your experience, so we can investigate and ensure these issues are address... read more
Frequently asked questions about Transformation Care Network
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When is Transformation Care Network open?
Transformation Care Network is open now. It will close at 6:00 p.m.