Trash Butler

Z. Z. 

on BBB

2 months ago

Ironically, this business is absolutely garbage. They have not picked up the four times I have left trash out for the previous two months despite my apartment complex requiring a monthly fee for the service. 

Penny R 

on BBB

8 months ago

Trash butler is an unreliable service. I have used them at my apartment complex for the past year and half. Unfortunately, they often do not pick up trash or leave a bag behind despite following the rules. If you live on the 3rd floor, do not expect them to consistently pick up your trash. I have emailed many times and I get the same response with no changes. I should have not had to contact a trash company many times. I can see why they have a D- rating. I would avoid using this company as they are unreliable and very incon... read more

Gael R 

on BBB

a year ago

I am tired of paying for mandatory trash butler service as well as a ***** dumpster fee charge for my apt. Every month.I am a senior citizen and $50-$55 for approx 5 bags of trash & 2 bags of recycle seems outrageous to me. Is this even legal? Being double billed for garbage service is really upsetting me. 

Stacy F 

on BBB

a year ago

The most unprofessional company I've encountered. Several times a month they don't show up or just pick up some of the trash. I have called multiple times and they do not care at all. Save yourself the stress and pick any other company than Trash Butler. 

Dionne Maryse G 

on BBB

a year ago

Good Evening, Trash Butler is supposed to be providing trash pickup services in the apartment/townhome complex that we rent/live in. Increasingly over the past couple of months they have not provided trash pickup services as contracted (sometimes days in a row) and I contacted their office and a *************************, Customer Experience Coordinator, keeps responding to my emails, but my request for return calls goes unacknowledged. Today, via email I was advised by her that "the information she has requested from me doe... read more

Chinnita M 

on BBB

a year ago

DO NOT HIRE THIS COMPANY, YOU WILL REGRET IT! TRASH BUTLER IS TRASH!!!I am a resident who have lived at my complex going on 4 years now and Trash Butler was hired last year for our complex, it's been downhill from there! They hardly ever pick up my trash. I try to be patient and would take it myself most of the time (and I still do) but it got so bad that I started documenting via video and pictures that 2 weeks would go by without them picking up my garbage. This happened twice. I called the company several times and I was ... read more

Chris W 

on BBB

2 years ago

This company's business practices are undoubtedly the worst I have ever encountered. Their employees are stealing packages from residents' porches, shamelessly justifying their actions by claiming they mistook the packages for trash. Despite the fact that their own policy explicitly states that they only collect trash bags or items placed in designated trash bins, they callously refuse to reimburse affected residents, citing confusion due to the package being outside. To make matters worse, I live in an apartment situated di... read more

James G 

on BBB

2 years ago

This company continually does not pick up trash. They charge money and for whatever reason, continually do not pick the trash. The take money but refuse to give a service. Endless lame excuses and empty apologies. They say to contact my apartment office for a refund. My apartment says to contact them. It's a lose, lose situation. Trash butler contiually says they will be better. They went literally a week without picking up trash. Tuesday the 20th until Tuesday the 27th without a pickup. But yet they keep taking our money. W... read more