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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Bad I’m being deducted money from the card it’s not clear what exactly, although I left the hotel on the day of booking
Business response:
Thank you for providing your feedback and letting us know about this issue, Arkadzi. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to send us additional information at TropLaughlin.com/Contact-Us so that we can better help you. Thank you, Tropicana Laughlin
Poor I didnt like when the power went out Wed. night of July 1st. with no power to the room for 3hrs. My kid freaked out had to carry him in the dark down 11 flights of stairs and then wait outside at night because the room started getting hot from no power. Their was never an appropriate response to us guest and honestly ruined my Wed night because my kid didnt want to go back to the room for fear of the same thing happening again. I like that it's a stand alone on other side of road.
Business response:
Hello Karen, we are very sorry to hear about your experience. This is not reflective of what the Tropicana Laughlin experience should be as the safety and comfort of our guests is our top priority. We do hope that you will give us another chance to earn your business in the future. Thank you, Tropicana Laughlin
The sink is broken, and there was snall pieces of glass too.
Business response:
Thank you for sharing your feedback, Tiffiney. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Accequete Even in non smoking it smelt like smoking Location
Business response:
Thank you for sharing your feedback, Julie. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Poor The only person that was nice to us was the maid and front desk the person checking us in everyone else treat us badly. The room were cheap but they did not have refrigerator or microwave my husband is debatic and we had to keep his medication on ice
Business response:
Thank you for providing your feedback and letting us know about your stay, Pamela. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Mini refrigerators are available by visiting the Front Desk for a small fee. We hope you will give us another chance to earn your business. Thank you, Tropicana Laughlin
2 hour check in, elevators broken to garage. 30 minute elevator lines. Called to cancel last night due to all the problems and no telephone answer. When attendant answered she promised only a 30 second wait and never came on line to allow me to cancel, charging me for the last night. Location
Interesting stay to say the least but hopefully the next visit will be better to this property No cleaning service available during our 3 night stay, no offer of additional towels or water part of the resort fees. Only the deli and coffee shop open but all specialty restaurant closed or open on Friday and Saturday only. Power failure for few hours in the tower rooms along with no water for about an hour was not a pleasant experience. Been at this property many times before and unfortunately not a pleasant experience even as ... read more
Rundown. Will stay elsewhere next time. I disliked the chiller system. It did not keep the room cool enough. The mattresses were so uncomfortable! There was a spring poking out in one bed and it was a nightmare to sleep! Also the toilet continuously ran and ran all night long unless you turned off the water at the valve. There were several hairs found in my bed and the hotel did not practice social distancing at the pool whatsoever. They also charged my credit card twice and apologized saying it was an error but it will take... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jessica. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.