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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service The housekeeping personal came knocking to my room at 8:45 am talking about they had to start clean up even though check out was at 11:15 my husband told them we were not ready for them to come in that they needed to come back at 11:15 my husband went to the car to prep for our departure and housekeeping knock on the door (I was in the bathroom and my 3 children were asleep in the room) I told them give me a minute and she open the door while I was changing in the bathroom and didn’t even care that my h... read more
Business response:
Thank you for providing your feedback and letting us know about your stay, Mary. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments have been passed along to members of management. Thank you, Tropicana Laughlin
Fair Check-in took forever. Getting extra towels sent to my room took over an hour. We could not get into the pool due to it being at “capacity” however the pool attendants were being biased on who they wanted to let in. Overall the room was clean and basic.There staff could really benefit from training on customer service
Business response:
Thank you for sharing your feedback, Tiara. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Very poor Everything Very poor
Business response:
Thank you for sharing your feedback, Danielle. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Checkin was awful. Staff was rude. Our air conditioner was not working properly. They never came to clean our room and g Everything was Awful and we had no free WiFi when it stated in our room book their was free WiFi. Had to pay 14.99 for 2 days of WiFi Nothing but location
Business response:
Thank you for providing your feedback and letting us know about your stay, Amber. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We do offer free in-room wi-fi for one device with an upgrade available for multiple devices. As outlined in our Health and Safety Plan, unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. We do hope you give us another chance to earn your business in... read more
From beginning to end I was glad to leave.
Business response:
Thank you for providing your feedback about your stay, April. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Bad They did not clean the room before my second day. The key to get in the room did not work the beginingg of the first day and second day. Wait a lot time to wait the security to open the door. Nothing
Business response:
Thank you for taking the time to let us know about your stay, Wendy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. As outlined in our Health and Safety Plan, unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. Thank you, Tropicana Laughlin
Bad I ordered a set of towels from housekeeping and they didn't come for 4 hours called them again and they didn't come in 2 hours. Gambling that's it
Business response:
Thank you for providing your feedback and letting us know about this issue, Vaisiana. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We hope you will give us another chance to earn your business in the future. Thank you, Tropicana Laughlin
Fair
Bad Having to wait in line for 50 minutes at the elevator to get up to my room. Having to wait in line for over an hour to do my registration.
Business response:
Thank you for providing your feedback and letting us know about this issue, Bobbie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 33,388 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.