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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The first night the cafe of yours got me so sick they called a medic and then I didn’t feel like goi The parking was convienent The carnage’s cafe got me sick I ordered French dip and salad and had to call the medic and they didn’t come make your bed every day with new sheets and towels you had to call
Laughlin opening up. Give staff a break. They are doing their best.Be patient No coffee maker. Tub had crack and drain wouldn't stay open. Your beds are exceptionally comfortable. We'll be back. Beds beds beds. Boat parking. You have the best bagels . That Staff were extremely friendly can helpful. We need to give them more credit. They just opened up. It's been only a week.
Business response:
Thanks for taking the time to leave us a review, Patricia! We hope to see you back again soon! Thank you, Tropicana Laughlin
Very Poor The room was dirty when we arrived at the room. Soda can sticky on the table and short hairs in the bathtub. Yes, i took photos! I called front desk a few times from our room and kept being put on hold for several minutes and then the phone would disconnect. I ended up walking down to the front desk, since i wasn't able to speak to the front desk over the phone. The line was super long. After a long day (13+ hours) of driving, I was exhausted. I wasn't going to wait an hour or more in line. I also called the hotel ... read more
First Time Here. EVERYTHING gone wrong! We booked a non-smoking room and when we checked-in, they said they only had smoking. I don't smoke and had my kids with me so that was an issue. They said they would put me in a "VIP" room. It was still a smoking room but said it shouldn't be bad because it was "VIP". The way to the elevator was far, weirdly through the casino and "uphill". Tough when you have a lot of luggage. We entered the room and it hadn't been cleaned. I should have taken pictures. There were towels on the bathr... read more
Business response:
Thank you for providing your feedback and letting us know about your stay, Cristin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments will be passed along to members of management. Thank you, Tropicana Laughlin
Poor Had to get a smoking room when we don’t smoke. Gave us the wrong room number so when we went to our room card didn’t work. I called from the phone to let them know told me they would send security. Waited 20 mins nothing. Had to call again for front desk to tell us we had to go change the cards cause we were given the wrong room. (So inconvenient when you have luggage) Had to practically beg for towels. Called Friday night nothing, called again Saturday night told us in 1 hr nothing had to call a third time Sunday morni... read more
Business response:
Thank you for providing your feedback and letting us know about your stay, Angie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments have been passed along to management. We hope you will give us another chance to earn your business in the future. Thank you, Tropicana Laughlin
Fair Please update rooms with charging ports for devices and a mini fridge much needed in Hot environment. The room was clean but we got a much better deal via a web site than the hotel.
Business response:
Thank you for sharing your feedback, Karen. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Bad Getting into the room it was hot. The AC was not getting cold. I called 3 times in 2 days. No one ever came to fix it. The elevators weren’t working or it was to congested to keep up with the guests. Had to take the stairs several times. They are under staffed. We waited 2 hours for clean towels. N/A
Business response:
Thank you for providing your feedback and letting us know about these issues, Andrea. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We hope you will give us another chance to earn your business. Thank you, Tropicana Laughlin
Post Coronavirus They were not to prepared for reopening. Our room was dirty. There was dirty q tips on the headboard they didn’t even clean which means they didn’t sanitizer the bed and the shower was dirty like they didn’t clean the tub after being closed for months. Then went to eat at the cafe carnigues and that was the finale straw to the mess. They had 3 waitresses for the whole place sat there for a good 30 min before they asked if we wanted something to drink. Then the waitress starts complaining herself about the ca... read more
Won’t be back Elevators don’t work coffee pot in the room didn’t work IT took 25 minutes for us to ck in and there was only 2 people in front of us ! They told us to park in the parking garage and then then elevators don’t work! First and last time we will stay at the Tropicana The staff was nice
Business response:
Thank you for providing your feedback and letting us know about this issue, Jackie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments have been passed along to members of management. Thank you, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 33,388 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.