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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When we first got to our room there was no hot water in the bathroom (shower or sink) and the tub drained VERY SLOW, pre
Business response:
Thanks for the love, Velma. We appreciate you!
Disappointing The room, The Food, the Alarm waking us up. We arrived on Friday and The Lady in Registration was not friendly or welcoming at all, then we went to our room and Notice our wall in the room had Chipped paint and Paint on floor, and There was a Bubble in the ceiling in the bathroom.The second night we were sleeping and at 12 till 1230 the Hotel Alarm went off for no reason. The Restaurant used to be good. Two years ago was the last time we were there and Before that we spent a few 4th of July Holidays there . Sad... read more
Business response:
Thank you for the feedback on your recent stay, Heidi. We appreciate any/all comments and concerns. We apologize greatly for any inconvenience that had happened during your stay, We will address the issues or relay the message to the correct team. Thank you again for the patience you've had. We hope you give us another chance to remedy the situation in a future stay.
Poor Tout d'abord, l'entrée du parking est à l'extrême opposé de la réception, nous obligeant à traverser tout l'hôtel avec nos valises. La chambre était particulièrement poussiéreuse, pour ne pas dire sale ; une serviette humide était restée dans notre baignoire ; les draps étaient troués ; le lit abîmé ; et la lumière verte néon projetée par le bâtiment est insupportable (empêche de dormir) Le literie était très confortable, la chambre est spacieuse ainsi que la salle de bain.
Business response:
We appreciate you taking the time to provide your feedback, Suzon. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back
disappointed got 8 emails from hotel asked us if we wanted upgrade. We said yes. Also got fast check in at kiosk. room wasn't ready at 3, kiosk told us to go through line. Then got regular room called desk they said come down and they would fix it. came down after arguing about requesting upgrade . I showed email they said it wasn't confirmed but they had one available. I asked if you have it available why are you arguing just give it to me. Manager then found out it was smoking and we requested non smoking so was sent back ... read more
Business response:
We sincerely regret to hear about your recent experience at Tropicana Laughlin. We understand your frustration with the room upgrade confusion, check-in delays, and the late-night fire alarm incident. These issues certainly do not reflect the level of service we strive to provide our guests. We would greatly appreciate the opportunity to address your concerns in more detail. Please do not hesitate to contact us at (702) 298-4200 for further discussion, so we can better understand the situation and work towards making things ... read more
Bad
Business response:
We are sorry to hear about your poor experience, Delphi. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Very disappointing. Not worth the money. The bathroom in my hotel room was not cleaned. There was long black hair all over the bathroom”my hair is red” There was no toilet paper or towels in my room. When l called for toilet paper and towels nobody showed up. L had to call again a half hr later cause l had to use the restroom. The girl from the front counter brought up some toilet paper and said the house keepers were all on break. When l said something about the bathroom being dirty she was not l treated. I was charged a re... read more
Business response:
We value your input and apologize for the disappointing experience you had at Tropicana Laughlin. Please feel free to reach out to us at (702) 298-4200 to discuss your concerns further. Thank you.
I will NOT be staying here anymore The AC did not work we called twice and never got fixed. They upgraded us and guaranteed a “luxury” upgrade only thing upgraded was a mini fridge. They guaranteed a king room and they gave us double beds. AND they told us they weren’t going to charge us and they still did. The location
Business response:
Thank you for your review, Raul! We apologize that you experienced issues with the room during your stay. Our luxury rooms are located on the upper floors of the Promenade Tower and do also have a different furniture set in them. Unfortunately, due to circumstances outside of our control, there are times we end up having to relocate guests from the original room type they booked. We try to do our best in these scenarios, which looks like involved a complimentary upgrade for you. If you have any billing issues that need to be... read more
Came in to ask a question manager was very unprofessional Manager very rude Nothing
Business response:
We are sorry to hear about your poor experience, Ramona. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Fair What we did like was the fact that we have never stayed in a hotel with no microwave! We loved it
Business response:
We appreciate you taking the time to provide your feedback, Amanda. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,313 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open at 9:00 a.m.