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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing Housekeeping came at 8 am when checkout wasn’t til 11. There was dirt all along the top of the shower. The shower wasn’t even clean. Staff were friendly.
Business response:
Thank you for the review, Taylor! We are sorry to hear your experience with housekeeping and your room were not great. Your feedback has been forwarded to the appropriate team. Please feel free to contact us at (702) 298-4200 if you would like to discuss your stay further.
1st room change: Smelled of weed (from the hallway). 2nd: hvac burned out. 3rd: door didn’t work properly. I never did The dated decor, the musty smell, the hall reeked of weed. I like staying there because of the view facing the desert mountains.
Business response:
Thank you for the review, Cynthia! We are sorry to hear your experience with our hotel rooms was not up to your expectations or ours. Your feedback has been forwarded to the appropriate team. Please feel free to contact us at (702) 298-4200 if you would like to discuss your stay further.
Disappointing
Business response:
Thank you for the review, Victor. Please feel free to reach out to us at (702) 298-4200 to discuss your experience further.
Fair
Business response:
We appreciate your loyalty, Kimberly. Your feedback is greatly appreciated! We wouldn't be able to do what we do without valued customers like you.
Poor
Business response:
We apologize for falling short of your expectations, Monica. Please feel free to contact us at (702) 298-4200 to discuss your concerns further.
Bad
Business response:
We apologize for falling short during your stay. Please feel free to reach out to us at (702) 298-4200 to discuss your experience further.
Boo Dirty empty smelly Nothing
Business response:
We are sorry to hear about your poor experience, Kelly. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
The room was not warm and inviting, I did not feel like I got my money's worth (ready to leave). The room was below what I expected, it looked like a room that you would find in a motel. When I walked in the room my mood immediately changed because of how disappointed I was. The room did not have a refrigerator or micro wave in it and the room did not look like the pictures that you have posted. The bed was okay.
Business response:
We are sorry to hear about your poor experience, Kevin. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
It was on our route. We got a good night’s sleep and an imperceptible dent in our wallets. The pillows are ridiculous. Bring your own!! Certainly can’t complain about the price. And we DID get at least what we paid for. Bed was comfortable despite the scratchy sheets. Decent food options on site.
Business response:
Thank you for taking the time to share your experience with us, John! We look forward to your next visit at Tropicana Laughlin!
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,306 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.