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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair Me cobraron casi $400 dólares por dos noches yo pagué desde booking. Com $179 y cuando se llego el día y llegue al hotel me cobraron otros $178 y no entiendo porque si yo pagué las dos noches desde un mes atrás
Business response:
Gracias por tomarte el tiempo de brindarnos tu opinión sobre tu reciente visita, Heidy. Nos entristece saber que tu estadía no cumplió con tus expectativas ni con las nuestras.
Not going to stay again, other options Poor service, maid only cleaned once, took our “Clean Room” flag after the first day so we couldn’t request it again. Some check in kiosks don’t work, ice machines, vending machines, and elevators break down, and they turned off our room keys early so we couldn’t get into our room after an early breakfast. Lousy hangers, fall too easy, bring your own. Great location, basic rooms, and good selection of restaurants.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Richard. We are saddened to learn that your stay did not meet your expectations, or ours
Terrible place to stay They gave Mr the wrong room overcharged. It was dirty and horrible disrespectful customer service and I had to wait several times until my back hurt. Nothing it was horrible
Business response:
We are sorry to hear about your poor experience, Dwayne. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
You get what you pay for... The elevators smelled like old permeated sweat. Carpeting needs to be removed.. Front Desk at check in could smile and be more engaging and make you feel welcomed... Made you feel "like another brick in the wall" No frills or thrills hotel, basically a room and bed to sleep in. Check in is was quick and efficient.
Business response:
We are sorry to hear about your poor experience, Vasquez. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Fair Promenade tower didn't work Saturday night for an hour. People were waiting to go up, couldn't use the stairs. Staff wasn't concerned, said it happened all the time! I asked for room service, clean towels make the beds..., didn't happen. No touch service, check in/out
Business response:
We are sorry to hear about your poor experience, Daniel. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
I still had to pay for the night that I left and didn't use I had to go back down to the desk to get a new key every time I wanting to enter my room I just stayed one night but when I I turn in 10 keys to my room
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jimmie. We are saddened to learn that your stay did not meet your expectations, or ours.
Okay stay update wifi bigger pool and better keys Pillos smelled funny like sweat. Sink in restroom drained slow 3pillows per bed is not enough for a queen bed should be 4 Nothing much
Business response:
Thank you for taking the time to provide feedback on your recent visit, Christopher. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing Problem with each amenities. Terrible at theinside cafe.
Business response:
We are sorry to hear about your poor experience, Kennedy. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
La peor instancia Sucio, mal olor en todo, sin aire, caliente Nada
Business response:
Gracias por tomarse el tiempo para brindar comentarios sobre su reciente visita, Kony. Nos entristece saber que su estancia no cumplió con sus expectativas ni con las nuestras. Si desea hablar más sobre su experiencia, no dude en contactarnos en https://totalrewards.custhelp.com/app/ask_first. Asegúrese de incluir su reseña para que el equipo correcto pueda investigar más a fondo su experiencia. Esperamos tener la oportunidad de darle la bienvenida nuevamente para restaurar su fe en nuestra propiedad y nuestro personal.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,306 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.