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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor
Business response:
We are sorry to hear about your poor experience, Alejandro. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Overall bad experince. The torn sheets. The lack of trying to get an elevator up and down. Had to wait 30 minutes for elevator to go down. The pool was over crowed. Stairs locked. Dirty window sills. At check in wanted to get two more added nights didn’t check into it. No soap for shower. Glad we didn’t stay extra nights do to all bad experience. Ask for room service did not handle our request.
Business response:
We are sorry to hear about your poor experience, Randall. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fine if you just need a bed and place to park The elevators were not consistently working. More security is needed. Rowdy guests pounding on my door at 1am terrifying my family and phone in hotel room didn’t work have a dial tone to call security quickly. Room keys didn’t work and took forever to wait in line at front desk to get new ones rekeyed after a long walk to the room and back. The property feels short staffed and late night food options no longer open during the night. Ample parking.
Business response:
We are sorry to hear about your poor experience, Kristine. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
So disappointed with this stay. Fire alarm went off at 6:30 am. Guests were all confused & out in the hallway not sure what to do. Alarm continued for over 15 minutes. Elevators to car garage parking stopped working. Had to walk up 4 flights of stairs with luggage. Housekeeping never came to make up room. Dirty linens & trash were left in hallway. I checked out 1 day earlier than what I had booked because I was over it. When I complained to front desk, I was told that because I booked through Booking.con they were unable to ... read more
Business response:
We are sorry to hear about your poor experience, Marie. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Bad
Business response:
We are sorry to hear about your poor experience, Valissa. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
It was awful. Only the room was ok. Almost all. Nothing.
Business response:
We are sorry to hear about your poor experience, Michael. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair maintenance very clean
Business response:
Your gracious comments are very much appreciated, Adalid! We are thrilled that you enjoyed your time at Tropicana Laughlin. We are committed to making your future visits as good as this one.
Bad I called front desk at 1:30AM can was kicking the door for almost 30min. I had to yell that I was calling the cops. The toilet doesn't work.in room. Good price.
Business response:
We are sorry to hear about your poor experience, Janiss. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Possible the worst hotel experience I ever had. Nothing, really. It was really bad overall. Terrible front desk experience. Bad view to the air-cons' fans on the top of the other building roof. Long queue at all elevators every time. Even during night hours. The front checking duty manager was really impolite and did not care about our claim about the closed pool.
Business response:
We are sorry to hear about your poor experience, Tibor. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,302 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.