This profile has been claimed by the business owner or representative.
Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Never again My key card would not open the room. I had to go three times to front desk. Finally had to wait for security to come and fix problem. Over an hour before I could get in room. Our friends AC in there room quit working. Long waits for elevators since some not working. Brew house restaurant understaffed and not even fully open on 4th of July. The employees were great, and doing the best they can in a poorly managed facility
Business response:
We are sorry to hear about your poor experience, Lee. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
It was ok The bathroom smelled pretty bad . The trash was not taken out before we checked in . There was trash on the floor . Location
Business response:
Thank you for taking the time to provide feedback on your recent visit, Henry. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Not a terrible hotel but could use some tweaking Long lines for check in Housekeeping took 2 hours to bring more towels Only 1 pool and 1 hour for 21+ at night 2 of 3 check in kiosk not working Long line for check in and 3 staff members Kiosk offered an upgrade, I paid for the upgrade and kiosk did not take upgrade. Jetted tub in the room 1.5 hours from home Comfortable bed
Business response:
Thank you for providing your feedback and letting us know about your experience, Rachel. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Laughlin
i was not what i was looking forward to a vacation, SAD everything from being put in the wrong room from telling me my credit card didn’t go through till i got there and i didt take it with me the room was filthy i was put in the wrong room and i paid extra EVERYTHING nothing
Business response:
We appreciate you taking the time to provide your feedback, Juan. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Poor
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Laughlin
Malísimo Me quede 2 noches y no tuve servicio de housekeeping El bańo estaba realmente sucio
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Laughlin
Fair Not very clean, elevators out of order, housekeeping inconsistent
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Much better places to stay for the same price. Room was dirty, dirty ash stray, ashes on the window, around the floor and on the bed Filter was filthy and had to be replaced. I ended up leaving the hotel and will be working to get my money back. The location is good and staff are we’re trying to be helpfull
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,
Poor
Business response:
We are sorry to hear about your poor experience, Martinez. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,290 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.