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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Will not return to Tropicana as a choice to stay. 3 Fire Alarms 1@12:30 am lack of communication from staff w occupants on alarms preventing panic, we took the time to calm guests on the 6th floor, exits were locked during fire alarm…. not enough staff at front desk location and Bingo
Business response:
Thank you for taking the time to provide feedback on your recent visit, Yvette. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor a/c & smell in the room room smelled so bad and room service did nothing. a/c did not work well in our room and they did not want to change us to a different room.
Business response:
Thank you for taking the time to provide feedback on your recent visit, De. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair
Business response:
We appreciate you taking the time to provide your feedback, Jiangwei. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Just a ok experience. I wouldn’t mind staying there again though. I didn’t like that I never gotten any house cleaning service the entire stay. I also didn’t like that the tub kept getting clogged up while I took a shower so there was build up in the shower. Lastly the bed was horrible it wasn’t comfortable at all. Very stiff and not soft felt like it gave me back issues my very last night there. I liked the room, perfect location on the second floor close to everything didn’t have to go too far.
Business response:
We appreciate you taking the time to provide your feedback, Tilford. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
discussing the room was very dirty and toilet wouldn’t stop flushing all night the bed sheets were stained the table and drawers in the room stained as well
Business response:
Thank you for taking the time to provide feedback on your recent visit, Kimberley. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Didn't stay and would never attempt to again Everything They are rip offs and Booking.com stinks as well. I put I needed a room from the 16th to the 18th picked the Tropicana and booked it after I was CHARGED it then showed my booked dates and it was only for 1 night we needed 2 as I Cleary stated when looking. Not once before taking my money did it say this is only for 1 night we have nothing available for a 2 night stay as you requested. Booking has been hard to communicate and Tropicana didn't answer phone calls pr emails... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Layla. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Pay more to get a better room, you get what you pay for Pool was too small for the size of the hotel, Always full to capacity, Poor room cooling a/c operated poorly, room was always very humid, Poor restroom ventilation
Business response:
Thank you for taking the time to provide feedback on your recent visit, Alejandro. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
not great upon check in the keys we were given did not work. went back down received new keys which also did not work. a kind maid who seen us having a hard time called for help and we ended up waiting for all together about 2 hours before we were able to get proper keys and get in our room which caused us to be late to the plans we had previously made. also the sink was clogged but we did not even want to ask for help because we did not have time to wait around again for service. all the staff were very nice
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Won’t be back Poor customer service, rooms weren’t clean, housekeeping always unavailable, had to call for clean towels and toilet paper. location and size of the pool
Business response:
Thank you for taking the time to provide feedback on your recent visit, Amanda. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,290 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.