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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Business response:
Your gracious comments are very much appreciated, Jimenez! We are thrilled that you enjoyed your time at Tropicana Laughlin. We are committed to making your future visits as good as this one.
Nasty The elevators were slow, room was filthy, stains on bathtub, stains on bed headboard, TV did not work Nothing
Business response:
We are sorry to hear about your poor experience, Diamond. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Poor 1) the change of my room from a regular 2 queen beds to a handicap room with no toilet paper no towels and shower head broken . All the staff are great.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jorge. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Decent Service. Asked for towels and toiletties on our second night stay and they never brought them. Sink was clogged.
Business response:
We appreciate you taking the time to provide your feedback, Louie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Bad
Business response:
We are sorry to hear about your poor experience, Christin. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Unacceptable for a Cesar's property Are room was not clean and had a wet spot on the rug near the ac which was causing mold. Me and my family are sick now due to the mold problem from the wet spot in the rug. Not happy about our stay here. They also offer no maid service here. Nothing everything was bad from the beginning.
Business response:
We are sorry to hear about your poor experience, Joseph. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair Leider wurden wir um 4 Uhr morgens durch einen wake up call geweckt den wir nicht bestellt hatten. Um halb 6 wurden wir dann vom Housekeeping geweckt.
Business response:
We appreciate you taking the time to provide your feedback, ömer. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Disappointing We did not have a cleaning crew come in at all since we were there. Even when we asked for housekeeping to clean the rooms they did not come and clean the whole time we were there The price was reasonable
Business response:
Thank you for taking the time to provide feedback on your recent visit, Vivian. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
It was ok just wish more for the kids to do That they didn’t do my full room service plus just left sheets to make my own bed plus they didn’t replace towels in bathroom
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jeanette. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us through the Caesars site. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,290 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.