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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
the worst place to stay in Laughlin period ! avoid if possible they did not respect my reservation for my rooms put me in rooms that I didn’t reserve there customer service is the worst I have ever encountered on my travels told them specifically that we needed non smoking rooms which is what we reserved due to health issues both my daughter and I have asthma and they didn’t even care put us in smoking rooms with not enough beds I had to sleep on the floor and they didn’t care ruining my whole weekend plan because they kept ... read more
Business response:
We are sorry to hear about your poor experience, Marco. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair
Business response:
Thank you for taking the time to share your experience with us, Dave! We look forward to your next visit at Tropicana Laughlin!
NEVER STAYING THERE AGAIN!!!! We booked a DELUX room and there was no fridge, microwave....it was a PLAIN room like a Motel 6....not worth the $165 we paid!!!! we went to the bar and my wife ordered a Strawberry Tini...first the bartender could not find the right vodka...then the ice cream was soup, i guess the cooler was broken...no coolers in the pool area... TOTAL DISPPOINTMENT!!! Hmmmmmmmmmm.....the room was dark for sleeping, they had blinds and shades...
Business response:
We appreciate you taking the time to provide your feedback, Floyd. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Very Poor
Business response:
Thank you for taking the time to provide feedback on your recent visit, James. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Very Poor
Business response:
Thank you for taking the time to provide feedback on your recent visit, Steve. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
dirty outdated room, never cleaned once in 4 night stay everything. have stayed here many times before but it has gone severely down hill. will never stay again! nothing! tired deco dirty rooms, stayed for 4 nights room not cleaned once, no fresh towels, key cards stopped working twice
Business response:
Thank you for taking the time to provide feedback on your recent visit, Tom. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
last time staying there seems like all guests were in one tower, 10-15 minute wait for elevator was not uncommon clean
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
I wouldn’t stay here again. entire hotel was dirty including the room we stayed in and it smelled really bad.. like cigarettes and wet carpet, yuck! check in and out machines.. didn’t have to talk to any staff.
Business response:
We are sorry to hear about your poor experience, Alexis. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Very Poor No refrigerator, multiple elevators not working
Business response:
We are sorry to hear about your poor experience, Richard. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,290 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is open now. It will close at 6:00 p.m.