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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was ok not sure I would book again to stay. My first room I was given was dirty and had stains on the wall and the floor. Bathroom didn’t look very clean. I liked how friendly the staff was when I need to get a different room.
Business response:
Our apologies for your poor experience, Shaylen. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
NO refrigerator No microwave For the price you would think you would have small refrigerator and a microwave in the room. The deli where we got coffee every morning
Business response:
We appreciate you taking the time to provide your feedback, Matherly. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
this place stinks! look above it was within walking distance of the concert for Brooks and Dunn. But that was it. The machines were so tight, you could not win a single dime. our room smelled like a sewer. When we checked in at 3 o’clock, our regular room was not available so the manager gave us this room that smelled like a sewer. Very very disappointed.
Business response:
Our apologies for your poor experience, Linda. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
it was “ok”. chaotic checkin!!! kiosks weren’t working properly. no sun on the pool at 3:00 pm due to the tower. no fridge in room. coffee is yuck. room just felt grungy/old. door safety lock was loose, toilet seat lid broken and came off in my hand. sink drain broken. restaurants and pool and amenities not enough to handle the volume of people/rooms. poorly planned facility doorman actually walked us thru the hotel to fin our elevator
Business response:
Our apologies for your poor experience, Jeffrey. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Fair bed was broken , shower was dirty
Business response:
Our apologies for your poor experience, Cassandra. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
too high price for the poor place and service I spent 3 hours to get my room the place silence
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair
Business response:
Thank you for taking the time to share your experience with us, Judy! We look forward to your next visit at Tropicana Laughlin!
Very Poor
Business response:
We are sorry to hear about your poor experience, Michael. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Bad I asked security if they could watch my bags while I checked in. Took 10 minutes to check in came back my bags were stolen and security was gone. been staying there 10 years on a regular never again. 4K stolen.
Business response:
We are sorry to hear about your poor experience, Jeffrey. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,290 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is open now. It will close at 6:00 p.m.