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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed with the front desk. Confusion and mix up from day one. There should also be a Bed was comfortable. No mirror, safe, coffee pot, fridge. The room was a deluxe but came up short.
Business response:
We are sorry to hear about your poor experience, Katherine. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Valió madre no sirve olees otro les Que no apestara el cuarto Se les dijo a los de la recepción y no hicieron nada Nada que ver El baño shower Apestaba a drenaje aguas negras pero le olor y me enferme
Business response:
Thank you for taking the time to provide feedback on your recent visit, Juan. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
not comfortable no personnel for hotel. checking in was nice but no help at all on how to locate room or directions to get around. spent over an hour trying to locate room after check-in price
Business response:
We do apologize for the inconvenience during the stay, Carol. We appreciate you and your feedback. We will relay following concerns to the correct team. They can determine if/how to further address them. Thank you for staying at the Tropicana Laughlin.
Zero out of Ten do not recommend The bellman broke my stereo speaker and the manger Jasmine made a promise to comp my room for one night and she did not keep her word There was no breakfast
Business response:
Thank you, Kolleen, for the feedback. We took a further look into this and you did have your first night's resort comped for the inconvenience, We do sincerely apologize for the inconvenience that had taken place. We will determine how to further address the following comments and concerns. Thank you for staying with us at the Tropicana Laughlin.
It passed for a place to stay. Black mold in bathroom. No fridge. Terrible toilet paper. Fairly soft bed. Decent enough linens. Price was reasonable.
Business response:
We do apologize for the inconvenience during the stay, Kenny. We appreciate you and your feedback. We will relay following concerns to the correct team. They can determine if/how to further address them. Thank you for staying at the Tropicana Laughlin.
Fair Needs updating. Hair in shower.
Business response:
We do apologize for the inconvenience during the stay, Thomas. We appreciate you and your feedback. We will relay following concerns to the correct team. They can determine if/how to further address them. Thank you for staying at the Tropicana Laughlin.
Fair Bett zu weich, überall Marioana Geruch. Es wurde überall geraucht. Kein Fenster zum öffnen. Kostenloser Parkplatz
Business response:
We appreciate your feedback, Laura. We do apologize for the inconvenience that you've experienced during your stay, We hope to have you stay with us again so we can make the next better than the last. Thank you for staying at the Tropicana Laughlin
Just a spot to sleep Amenities and service were scant Tues - Fri. Seemed like more for the weekend but we were leaving. Housekeeping on request, didn't happen. Restaurants and bars were minimal. Very smoky, very dated. We only ate here one breakfast and one dinner. Get out to the resorts actually along riverside for a much better experience. Price.
Business response:
We do apologize for the inconvenience during the stay, Teresa. We appreciate you and your feedback. We will relay following concerns to the correct team. They can determine if/how to further address them. Thank you for staying at the Tropicana Laughlin.
Never again Was horrible
Business response:
We apologize, Powell. It seems you did not have a pleasant stay with us. We do appreciate the feedback, it's how we become the best we can be. Thank you for staying with us.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is open now. It will close at 6:00 p.m.