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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing Compliqué au début pour trouver la chambre. Aucun effort pour prendre le temps de vous expliquer on vous donne un plan et basta. Vu la grandeur de l'hôtel, il faut comprendre qu'il y a une différence entre les ascenseurs du parking et ceux des chambres, bref un mini vegas pour lequel on n'adhère pas, mais chacun ses goûts. La moquette dégueulasse, les robinets pleins de tartre, la chasse d'eau qui débloque, le frigo plein de glace et la chambre qui a bien besoin d'un coup et neuf La baignoire balneo bien que vé... read more
Business response:
We are sorry to hear about your poor experience, Soso. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Fair
Business response:
Hello Beth, Thank you for taking the time to leave us a review. We are sorry to hear that your experience with Caesars Entertainment was only fair. We value your feedback and will use it to improve our services in the future.
THIS PROPERTY NEEDS TO BE UPDATED AND DEEP CLEANED! Everything is so run down, mattresses were SO OLD…. Hot tub was FILTHY every time we tried to go to it….. It’s nice that the pool opens early for Adults only….
Business response:
Thank you for taking the time to provide feedback on your recent visit, Daniel. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad
Business response:
We are sorry to hear about your poor experience, Debi. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair Did not have the king bed. Did not have a crap table the whole trip open. The room was run down. The plugs were loose, pushed in and one was even missing the cover. Location
Business response:
We appreciate you taking the time to provide your feedback, Danny. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Fair The mattress was uncomfortable need new mattresses. I like the brew brothers restaurant is really nice.
Business response:
Thank you for taking the time to share your experience with us, John! We look forward to your next visit at Tropicana Laughlin!
Disappointing The room cleaness of the room
Business response:
Thank you for taking the time to provide feedback on your recent visit, Paula. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair There was a major problem with the elevators. Averaging 30 minutes to go up or down from our room The room was nice, comfortable and clean
Business response:
Thank you for taking the time to provide feedback on your recent visit, Monica. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
I will probably look at other places to stay next year. Cleanliness, no motel room cleaning, no fresh linens, almost impossible to get an alcohol beverage. Rates were very good
Business response:
Thank you for taking the time to provide feedback on your recent visit, Dianna. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 33,368 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.