truenorth

Teri Denruyter 

on Google

11 months ago

On Monday, June 2, 2025, I stopped at the Wittenburg location off of Hwy 29. I filled up my vehicle and went in to use the restroom. The Men’s bathroom was closed at noon, for cleaning. Three young men were going to use the Men’s room, but the door was blocked and a sign posted. I went into the ladies room. One stall has been, “out of service” for about three weeks. So, there were only two stall available, both occupied. The handicap stall has being used by a lady on crutches. There were four other ladies, including myself,... read more

TIM KOREN 

on Google

a year ago

I had a bad experience at the True North gas station on East Market Street in Warren, OH. I was using the company's carwash on February 23rd and the Exit door wouldn't open. I had to crawl out between my door and a metal beam in order to push an Emergency release button to get it opened. Prior to getting out I put my car in "reverse" thinking it might open it. It was then I heard a bang an later discovered my trunk was damaged. I reported the bad experience I endured to the cashier and he had me write down my name and number... read more

C 

on Google

2 years ago

Toxic culture. They expect above and beyond out of their employees, but don't want to pay top of the line wages. Managers are required to work 45 hour weeks or more (and get paid for 40). If your store isn't "fully staffed" then you aren't allowed to use PTO. Took away sick time and lumped it in with vacation time at a loss of available time. Took away milage coverage under the guise of a "raise," which was also a loss. Force managers to cover when no one else will at stores that aren't even their own at a moment's notice. H... read more

Janice Hannah-Hardy 

on Google

2 years ago

While trying to obtain lottery tickets out of the machine at the Turney Road location, the machine would not dismiss any tickets for the megamillion nor the Powerball. I asked to speak to the manager where she could open the machine and see where the problem was, and make the correction. The manager refused to open the machine by stating, she does not have keys to open the machine. As I asked for the corporate telephone number, she went to the office and wrote down the and came back with the keys to the machine. The machine ... read more

Cindy Pace 

on Google

3 years ago

Great customer service! I emailed corporate customer service when I had an issue with a local gas station and received an instant response; the manager of that local station then called me within 2 hours; I'm impressed!