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U-Stor-It Self Storage - Rockford
- Self Storage
- Rockford, IL
About this business
Location details
4850 N Main St, Rockford, IL, 61103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I had an incredible experience with U Store It, and I couldn't be happier with the service I received. Hanna, the sales agent, truly went above and beyond to make my storage rental smooth and hassle-free. From the moment I walked in, Hanna was friendly, approachable, and attentive to all my needs. She made sure to explain everything clearly and answered all my questions with patience and professionalism, which really put me at ease. What really stood out was how kid-friendly Hanna was. She engaged with my children in a warm... read more
Staff in the office were great for the most part. I requested a smaller unit though and was told I was being put on a waiting list. However I was never contacted after and units were given to others. The main reason I left was because the costs continually increased rapidly including insurance fees as well. Because they don't want you to rent for an extended period. That should be up to the tenant though.
I have had a storage here for years. I went to my storage and discovered that my locks were changed. The worker came out and cut the locks off. She then proceeded to say that she thought that my storage was up for auction. Which was untrue! My storage was paid and never up for auction. After they cut the locks off I seen that over half of my valuables were missing! I have $5,000 in insurance, but it won't replace everything. The authorities were called and now I have to rebuild everything.
Alison was so patient with us. She was very helpful and overall a fun person to be in the presence of. If I could give this place 10 stars, I would. Thank you so much for your patience, kindness, and understanding.
The facility was very clean and the employee Hannah did a great job, she was very polite and professional. Made our experience at this location amazing, also offered great service with discounts 10/10 would recommend!!
Frequently asked questions about U-Stor-It Self Storage - Rockford
How is U-Stor-It Self Storage - Rockford rated?
U-Stor-It Self Storage - Rockford has a 4.7 star rating with 224 reviews.
When is U-Stor-It Self Storage - Rockford open?
U-Stor-It Self Storage - Rockford is closed now. It will open tomorrow at 9:00 a.m.