Universal City Nissan

Joe2go 

on DealerRater

13 years ago

I called this dealer today looking for a 2012 Leaf on the lot. I talked to Gustalvo(sp?) who checked his inventory and said they had eight on the lot. I asked AGAIN if they were all 2012's He assured me that they were. I said that if I could get one for MSRP I would pay cash today. He said he would check with his manager and call me back. Five minutes later he called me back and said his mgr said ok. One hour later my wife and I were there with checkbook in hand. Gustalvo was now not available but we were asked to deal with ... read more

MonieB 

on DealerRater

14 years ago

After looking at the new car, getting an appraisal my trade-in, and getting an approval for the loan, the manager added an addional $15,000 premium mark up right before we were ready to sign. It is as if he added the markup after looking at my credit score. NOT GOOD BUSINESS PRACTICE. Do not trust them. 

lizzie5387 

on DealerRater

15 years ago

When I was handed my keys of my Sentra I was shocked because one of the MAIN sticking points during the negation was remote keyless entry and remote trunk release, the keys I was handed were just regular keys. When I brought up this fact I was told to wait, 30 mins later, I was told I had to come back the next day and that they would fix the problem. I was just happy to be able to go home. The whole process had taken more than 5 hours already. When I got into my new Nissan and turned it on I was appalled to see that the gas ... read more

Sublymekat 

on DealerRater

16 years ago

I bought my new 2009 Nissan Altima Coupe here at the end of April, and as soon as I drove the car off the lot there was a problem with the steering wheel. While they were trying to get it right they tore the leather on the steering wheel, greased up the inside AND HIT THE BACK OF IT WITH A GOLF CART! Yes they did fix the damage on the back after 3 WEEKS OF BS! They then offered to pay one month of the car payment and give me a free detail. Who's going to pass that up right? So I let them do it AND THEY PUT BUFFER SWIRLIES IN... read more

mssocalilady 

on DealerRater

16 years ago

Sammi - the sales rep only cared about his survey. I wanted to buy a black car kept pushing a grey one. Totally incompetent about the car. Only concerned with what kind of job I have. Susie- Had to re write the contract 5 times, wrote up the paperwork for a 2 door I drove/bought 4 door argued with me that I had in fact been in a 2 door. Had to listen to her talk about her inept parenting for 3 hours and at the end of the day the contract was still wrong and had to go through his all over again 3 days later. and once again at... read more

oohmaomao 

on DealerRater

19 years ago

These people are scum. They pull bait and switch during negotiations and are in fact terrible at what they do. It took me 5 hours to pay for a car outright, no loans or anything. I'll never go back. They're scum and they don't honor what they offer. They said my oil would be included for free with the warranty. Of course, this was untrue. Terrible. Despicable. Wrong. Go elsewhere- and not to Glendale Nissan, it's the same owner, and same kind of service. 

jcampbell 

on DealerRater

21 years ago

Recommend Universal City Nissan??? Absolutely not! In 1983 when living in Atlantic City NJ I purchased my first Nissan...a Pulsar...at Admiral Nissan...a very good dealership. In 1987 I bought a 200SXse coupe from them and held onto it for 10 years...it was a VERY good car. I had moved to LA in 1995 and towed it west with me. When Nissan announced the end of the Z...and being very happy with my 2 previous Nissan's...I decided to splurge and honor the ending of the Z era. But in the process with dealing with Universal City Ni... read more