Utility Connect
About
Utility Connect™ is a service based company driven by our proprietary technology. Our sole purpose is to alleviate the stress of moving while bringing consumers and providers together under your brand. Our customer journey has been well calculated, providing a seamless end-to-end experience for the user. We have become the liaison between the consumer and the marketplace, providing industry knowledge and peace of mind throughout the customer journey.
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- 730 Reviews5.0Google
- 210 Reviews5.0BirdEye
- 122 Reviews4.9BBB
- 101 Reviews5.0Facebook
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Recommended
Eric S on BBB
a year ago
01/29/2020, 12:51 PM
Terrific, impartial, mature CSRs who work wholly on your behalf. An indispensible service.
Elaine K on BBB
2 years ago
11/01/2019, 18:54 PM
The website is very straight forward and easy to use, I received a call immediately after I put my information in. The customer service representative was a bit rude and was annoyed maybe because of all the things he was offering, I was only interested in the internet service but even still, he wasn't that friendly and although I got a Nest for $100 with signing with Frontier internet service $70 (with taxes) every month, the overall interaction was unpleasant. At first I couldn't believe he was selling a nest thermostat for only $100 but after everything was said and done I asked if it was an older model and he said it wasn't the latest model out. I asked what the differences were between the older and latest models and he said he didn't know but at that point I just wanted to get off the phone. Overall it was an okay experience.
Christi L on BBB
2 years ago
07/11/2019, 07:30 AM
This is a one stop shop. I just moved into a rent house and my realtor gave me the link to this company. I called and had my electricity, internet, cable and mail forwarded set up all at once. Had I needed a security system that would have been set up too. This company is amazing and made everything so easy!
Mark G on BBB
2 years ago
05/15/2019, 03:42 AM
May 15, 2019
I was referred to Utility Connect by my realtor, Joseph ******* with DFWEliteLiving.com to get my utilities set to start on my closing date. As a first time home buyer, the overall process of getting my condo has been both an exciting and anxiety provoking experience at times. With deadlines coming up to get things done and the closing date coming up on the 20th of this month, I was initially expecting a headache in trying to get this done myself with no help, but I spoke with Joshua ***** at Utility Connect who was able to put my mind at ease quickly and get the job done. Wow! Give that man a raise!
Sincerely,
**** *****
Michael B on BBB
2 years ago
04/16/2019, 04:38 AM
Hard selling tv and internet I had to continue saying no thank you.
I chose a 15 minute call back time appointment and for a specific reason. I could not contact anyone an hour after the firm was told me that it was open on a Tuesday 4/16 to order my utility connection before I had to go to another important meeting. They called me at about 11:30 without explanation for not calling me at the time scheduled. I was at the tax collectors office after waiting some time to be seen at the window and this call interrupted my tax appointment.
Suggestion keep your scheduled phone call times.
Alex P on BBB
2 years ago
04/01/2019, 13:18 PM
Worked with Emily ******* She is very efficient and friendly and got us connected to the various utility companies very quickly.
I would definitely recommend them.
Sam W on BBB
2 years ago
01/11/2019, 13:29 PM
Since 2016 I've used Utility Connect when I first moved to the US. Just now I am done my third time using their service. If it weren't that great I wouldn't come back. All through Rayna. She is just awesome. Period.
Michael B on BBB
2 years ago
12/10/2018, 04:35 AM
Utility Connect was a great help. Emily was extremely helpful and stayed on top of it until the service was hooked up. I highly recommend Utility Connect.
Wendy N. on BirdEye
2 years ago
11/28/2018, 14:44 PM
Service was fast and effective. Great customer service..thank you!