Van Collision Center

Ivelisse S. 

on Yelp

2 months ago

Negative stars feels more appropriate. DO NOT AND I REPEAT DO NOT take your car here. We had an insurance claim for our car and asked that they review for the extent of the damage. APPARENTLY to even get started they needed an authorization. I SPECIFICALLY said not to start any repairs until we knew the extent of the damage. But apparently that was misunderstood and they already ordered parts that came out to "3,500" and if we didn't get our car repaired they would charge us the cost of the parts because they are "non-return... read more

Tylar S. 

on Yelp

a year ago

They are terrible with follow up and never informs customer when their vehicle is done. Waited a week and decided to call. They told me it would be done when it is done with no ETA. 15 minutes later the sales associate said it was ready for pick up. Come to pick vehicle up and repair was never done and now I have a good scratch on passenger front door. I do not recommend this place at all. Been working with Van Subaru for years and I will be looking at switching to a different Subaru dealership. 

Haylie G. 

on Yelp

2 years ago

Liars and do not keep you in the loop on your car. I first filled out paper work, to get literally just my front bumper repaired from a raccoon, almost 3 months ago now. i hadn't heard from them in 2 months after they had told me 2 WEEKS. I had to call them after the 2 MONTHS and ask what was going on. They very conveniently had somehow gotten my parts THAT day I was calling 2 months after filling out paper work, that seemed weird but I was just happy they were finally getting my car in. I then took my car in, they told me 5... read more

Heather P. 

on Yelp

3 years ago

My issue is with the body shop and service department. My 2016 Subaru Legacy was rear ended in Feb and when I was deciding where to take my car for the repairs, I decided to bring it back to the facility that I bought it brand new from (Van Subaru). I mean, why wouldn't I? The process took around 2 months to complete. Understandable with the way inventory is and negotiations with insurance. They were very on top of calling me every week to inform about the progress. After completion and picking up my car, within the f... read more

Jenny J. 

on Yelp

3 years ago

Worst experience ever! I was in an accident 2/14/22. Van Collision Ctr was one of only 3 options on the list from my insurance. I'd never heard of the other 2. I know they were busy during this time and I could understand that BUT, every time I called to check on the status of my car--not getting it fixed, just seeing if it was fixable or was it totaled, I was told "I'll call you later today" or "I'll call you on Monday". Not once did I get the promised call back. I always had to initiate the call. And then I was told... read more