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Victor Self Storage
- Self Storage
- Victor, NY
About this business
Victor Self Storage is conveniently located in the heart of the Village of Victor across from the Post Office, this facility offers regular and climate-controlled units. The regular units and our larger climate-controlled units are all drive up units. Many of these units come with 3-amp outlets for trickle chargers to keep batteries charged. The smaller climate-controlled units are accessed from an interior hallway.
Location details
7607 Commons Blvd, Victor, NY, 14564, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I've had a climate controlled unit for a couple of years now without any issues. Easy to access and my contents are safe until we need them again. I recently called to inquire how to provide proof of insurance. Jay, at the call center, was helpful. He sent me a link to submit the info. I called back and talked to another fellow who was equally helpful confirming the info I provided. Would highly recommend this facility.
Customer service is horrendous. I reserved the unit online, there’s no one ever available in person or over the phone. When they do contact you they keep you on the phone for an hour at a time without accomplishing anything. I provided our HOI policy which covers storage units in order to waive the victor storage unit insurance. They told me I had to transfer the unit into my husband’s name to match the name on the HOI. However, upon jumping thru hoops to process the transfer. And us providing the policy 4x they told us our ... read more
I have had a unit here since they were constructed and have always paid on auto pay. I received an e-mail notifying me that the invoice had not been paid for December, after calling the number I spoke to Jiao who was very calm and helpful to re-setup my auto payment. He did mention that a system update had taken place and cleared out all credit card information. It would have been more customer friendly if an e-mail and been sent out explaining this rather than "pay your bill now to avoid late charges". I was a bit irratated... read more
Cheryl was fantastic answering my questions and getting me linked to Auto pay. This is going to save me time and money each month. I couldn't be happier.
The facility is nice and clean, easy to access, but the customer service has declined. I was a customer a few years ago and they had great onsite staff. This time I needed a unit for ~3 months and the support has all been outsourced. The calls intermittently drop and makes it hard to have a conversation with the support person. It is difficult to understand how to set up a code, the website to pay never allowed me to set up an account, and move out procedures are unknown unless you call. It would be nice to just be able to t... read more
Frequently asked questions about Victor Self Storage
How is Victor Self Storage rated?
Victor Self Storage has a 4.9 star rating with 48 reviews.
When is Victor Self Storage open?
Victor Self Storage is closed now. It will open tomorrow at 8:00 a.m.