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Victor Self Storage
- Self Storage
- Victor, NY
About this business
Victor Self Storage is conveniently located in the heart of the Village of Victor across from the Post Office, this facility offers regular and climate-controlled units. The regular units and our larger climate-controlled units are all drive up units. Many of these units come with 3-amp outlets for trickle chargers to keep batteries charged. The smaller climate-controlled units are accessed from an interior hallway.
Location details
7607 Commons Blvd, Victor, NY, 14564, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I have had a unit here since they were constructed and have always paid on auto pay. I received an e-mail notifying me that the invoice had not been paid for December, after calling the number I spoke to Jiao who was very calm and helpful to re-setup my auto payment. He did mention that a system update had taken place and cleared out all credit card information. It would have been more customer friendly if an e-mail and been sent out explaining this rather than "pay your bill now to avoid late charges". I was a bit irratated... read more
The facility is nice and clean, easy to access, but the customer service has declined. I was a customer a few years ago and they had great onsite staff. This time I needed a unit for ~3 months and the support has all been outsourced. The calls intermittently drop and makes it hard to have a conversation with the support person. It is difficult to understand how to set up a code, the website to pay never allowed me to set up an account, and move out procedures are unknown unless you call. It would be nice to just be able to t... read more
They have decent prices and the facility is new and clean. Eljay helped me look at different units and let me choose the one I wanted before paying, and he was very clear about all the terms and how things are billed. Overall very nice
Sam Aquino was sincere, patient and helpful in assisting me with securing a storage unit under emergency circumstances. A+ from start to finish Sam...thanks!
To renew my account, it was necessary to speak with a live representative. Diether worked with me and was able to resolve all issues I had.
Frequently asked questions about Victor Self Storage
How is Victor Self Storage rated?
Victor Self Storage has a 4.9 star rating with 43 reviews.
When is Victor Self Storage open?
Victor Self Storage is closed now. It will open tomorrow at 8:00 a.m.