Virginia Eye Institute

Greg DeMella 

on Google

2 weeks ago

I'm sure this depends on your provider but in my experience it's impossible to get in touch with them. Dr. Vickery has been great when I see her, but I've never been able to reach them over the phone. Whenever I get transferred to her department it goes to voicemail. I've left numerous messages and don't receive call backs. Also, it takes them months to order scleral lenses. Other providers I've been to normally takes 1-2 weeks max. I've been waiting on a pair for 2 months now and don't even get status updates. I will not b... read more

Emma Peck 

on Google

a month ago

I wanted to schedule two new patient appointments at the Hanover location. On VEI's website, the number listed for 'call now' was for the Reynolds Crossing location. I did not find a phone number listed for the Hanover office on the location page of their website. I chose to call the Reynolds Crossing office for more information. I followed the prompts for new patient inquiries - 15th in queue with a relatively short wait time. When I spoke with the operator, I asked for a new patient appointment. I was told she would have t... read more

Ronald Studebaker 

on Google

6 months ago

In my 73 years of life, I have experienced a half dozen hospitals and about as many ambulatory care facilities. In those instances there was only one experience that I would rate as negative. But my surgery at the VEI surgery was by and far the most positive care experience I have ever had. My thanks to the entire staff but especially to Dr. Christopher Estopinal. Well done! 

Matthew Williams 

on Google

6 months ago

Be careful with your insurance. I was told multiple times before my appointment my insurance was verified. I was clear about what insurance I have and when asked if I had X, I was clear that I did not have X I have Y. Then I have my appointment and they tell me they found me under a different insurance X which I do not have. Again, I was clear prior and during my appointment that I did not have that insurance. I was then told that my insurance the sometimes comes up as X even though it is Y. Now I get a bill for $240. At no... read more

Frances Ramsay 

on Google

6 months ago

Marcus is phenomenal! In my 70+ years of receiving corneal care he is the best tech I have encountered both from a technical perspective and from his interpersonal skills. He is truly a star in VEI’s galaxy!