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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
A Successful Deployment We worked with Joe Chapa to get Vonage/New Voice Media deployed for our existing Salesforce environment. The entire process was well scheduled, explained, and documented. Joe made sure that every configuration we noted was fully explored and set to match our needs. One of the best deployments we've had of a 3rd party solution.
Onboarding and Implementation Flawless We worked with Joe Chapa for our implementation of NVM and he was outstanding from start to finish. From after hour responses, patience, and overall comprehension of our needs, he was absolutely amazing for implementing this process. We love the real time interaction reporting features in ServiceConsole that allow us to better measure our call center and staff's performance. The contact center through Vonage also has very user friendly and comprehensive real time views and dashboards fo... read more
Smooth and fast implementation by Mimosa Griffith We had a very tight implementation schedule constraint and the project was handled perfectly and smoothly all the way through. Robust solution and amazing team that understood our business needs and delivered as expected !
Fast and Robust Implementation Working with my account team at Vonage/NewVoiceMedia has been excellent. I felt comfortable reaching out to Joe Chapa for all of my questions, big and small. He was excellent in listening to the needs of our business, which doesn't have the typical call centre setup. Even with our own custom flair, the system is robust and works exactly as intended. I felt the work Joe provided us was high quality and I could trust what work the entire Vonage team completed on their side. When it came to the Sa... read more
Business response:
Pattie, thank you for the kind words. It has been a great pleasure working with you on this project and I am very happy we were able to meet your business needs with your new Vonage Contact Center platform.
Very good experience with Vonage team on a complex project. highly recommend! Our Vonage implementation was complex, dynamic, and took several months. Throughout the project, the team leads on the PM, VCC, and VBC side were there for us every step of the way. Glad we chose Vonage as our Telephony provider within Salesforce!
Navigation is easy This is one of the most straight-forward and easy to manage tools that I ever used.
Amazing Professional Services The Professional Services Team at Vonage have been exceptionally friendly and helpful with our integration. Assisting with multiple solutions and being able to respond to production environment issues swiftly in the deployment stage. Tripti has been an integral team member during this time. 10/10 would recommend.
Tripti was fantastically helpful! Great Help! These guys know what they're doing and go above and beyond in a friendly and relaxed way. They take the time to educate you on any areas of the integration that you are unsure of, and their expertise are top notch! Tripti was fantastic and the software is exactly what we were looking for!
Great product and great team The product is top of category without any doubt, but the team is even better. Every feature Vonage has in his catalogue is a real and fully working feature. Kaser and Mimosa, with them it does not exists problems, it exists just solutions. Highly recommended, we are fully satisfied with them.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,270 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.