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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Excellent product We've used NVM for the past 5 years and they have proved to be a very reliable telephony system.
A must have product I first encountered NVM whilst working for a call center. The visibility throughout the team was perfect in being able to see where time is spent. I was so impressed with the product that when I moved jobs, I suggested it to my new employer who implemented it within our sales role. A big plus here being this was able to heavily integrate with Salesforce. So with that said, when I moved jobs for a third time I was delighted to see them implement it here. It really is the communication tool to a successful ... read more
Simple but effective. System is fantastic and is going to help productivity, looking forward to getting more familiar. Also helped having Trippty on site to help with any teething problems.
New Voice Media Having Trippty on site to help out with all the teething issues that we had on site. However I don't think the whole thing was thought out, about the process that is needed for both inbound and outbound. This was sorted quickly throughout the day - and now it is all running smoothly and people were on hand to manage it, and took on any feedback we have.
Really good system once we get use to it Once we get use to this system I feel it will make us more organised and sufficient with our work load. I am impressed and looking forward to getting to know it more.
Really good system There was great support on launch day. Every question was answered quickly and any issues resolved. Once we all get used to the system it will be a great benefit to the company and staff. Easy to use and a great new tool for my day to day role.
Impressive Onboarding Process As expected there were initial teething problems, like any new system, though these were ironed out quickly. Overall it was an easy system to work with and was exactly like it had been presented on the demos. I liked the fact we had a representative onsite 'Tripti' who was lovely and on hand to answer any questions. Any extra features like dispositions or customisation also easily implemented. My only criticism was that the marketing cakes were not suitable for Vegans :(
Great product! Very simple and reliable product. James and the team are always keen to help and provide training.
Simple to configure, and maintain We have been using NVM for some of our calls for some time now and have recently moved all our calls to NVM. I am impressed with support I have received from the NVM team and also the range of configuration/control that we have without the need for NVM input. The ability to identify the case/cases relating to a call before the conversation begins is excellent! I fully recommend NVM to anybody who is tired of relying on others to help configure and maintain their existing call flows, or looki... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,270 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.