VP Coffee

Steven Collins 

on Google

5 years ago

We found this company online while looking for an repair tech for our Astoria expresso machine. Company sent out a tech that said we needed a new thermostat, even though the issue was the pressure. We didn't question the diagnosis as we thought he knew what he was doing. Since they don't work on our brand of machine very often, the part would need to be ordered and that process took about 2 weeks. So far, no problem. A different tech came out to do the repair and replaced the thermostat but still no pressure. He seemed to kn... read more

bubba martinez 

on Google

4 years ago

Called Franke Coffee they put us in touch with Jaguar Coffee. First trip to repair our coffee machine was only a diagnosis. I had already done diagnosis with franke tech and provided Jaguar with the parts that we needed. They seem to have alot of trouble with their phone system no answer or reply after 2 day of reaching out. After 6 weeks of waiting I finally got in touch with Sam or Karen or some female receptionist she said they had canceled our work order ( never contacted us } but it was due to the great coffee machine ... read more

Bianca Schmitt 

on Google

3 years ago

We once had technician and he was absolutely great .. we called recently and we were told they are not repairing nor doing any maintenance on our machine any longer. Just like that .. Very disappointed 

Deborah Williams 

on Google

12 years ago

1st class customer service, prompt, professional and always helpful. They will try to help you over the phone to prevent service call. Awesome company 

Victor Fanelli Sr 

on Google

6 years ago

A must try product line. World class coffee makers at affordable rebuilt pricing.