Wag Hotels - Richardson

4.7

Consumer Services
Richardson, TX

About this business

Consumer Services Pet Groomers Pet Services Pet Sitting

Location details

751 S Central Expy, Richardson, TX, 75080, United States

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4.71,281 reviews

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7 years ago

Had trouble dropping off my dogs because I was told there was no reservation even though I had my reservation confirmation. Then I was told my puppy lunged and snapped at an employee...... if anything my puppy will try and hide from new people.

Tina W.

8 years ago

I paid for my entire visit with a Groupon . The Groupon covered my entire visit but when I went to pick up my pet, the lady at the front tried to charge me an extra $94 . I did not appreciate that. If the Groupon covers five days then the people at the front of the pooch hotel should not be trying to charge you additional money .

Business response:

Hi Tina! We apologize if the late check-out fees were not explained to you properly. As a future reference for your next visit, if you are picking up your fuzzy friend past 7 p.m., late check-out fees are applied to your boarding total; if you were to pick up past 9 p.m., an additional boarding night will be charged due to our extended care of your best friend. In this case, these may apply even if guests are using a Groupon during their visits. Due to the apparent miscommunication however, we did not charge you for the late... read more

Cristi R.

8 years ago

Your web cams really need upgrading. They are sooo blurry.

Business response:

Thank you for the input Cristi. We loved getting to know sweet Brody, who is very loving and enjoyed our attention. We also loved Jack's energy and playfulness! We are sorry to hear you had a negative experience with the webcams. Please feel free to reach out to us if have issues with the webcams in the future, so you can view Brody and Jack better during their visits. See you soon!