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Wag Hotels - South Bay Carson
- Pet Boarding
- Carson, CA
About this business
Location details
22251 S Wilmington Ave, Carson, CA, 90745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Love them. Sweet staff... my fur babies had fun too. definitely will be going here again as needed
Tiffany, the General Manager, and Jill at the front desk helped me out with getting my Frenchie boarded for a vacay I am taking in 1 week. Took him for a 1 day Daycare today and got a tour of the puppy suite he will be staying in for 1 week while I am out of town! Best service for such short notice and I am truly relieved that my Frenchie is going to be in great hands and also enjoying HIS best life. Cannot thank you Tiffany and Jill enough for all of their help and I recommend to any and all dogs for daycare and boarding ne... read more
Business response:
Marcus, WOW! Thank you for such a nice review. The pictures you posted along with your review are awesome. We are thrilled to hear had a nice tour, and first time experience at Daycare. We cant wait to see you guys again for his sleepover visit. All the best!
We are so happy we found Wag Hotel/Carson. We started bringing our Husky Skye back in December of 2020 and have continued to bring her ever since whenever we need. I can tell she loves it there because she's always excited when we arrive at the hotel. At Wags we feel our girl is safe and it's the only hotel we take her to. We have used the boarding, and all day stay and have had great experiences with both. Everything looks clean and well maintained and the staff is friendly as well especially Tiffany, she's always so hel... read more
Business response:
Jessica! Thank you for your sweet review. We love Skye, and are so happy you trust us the way that you do. That means everything to us. See you soon!
Amazing doggie day care! All day play is great for socializing puppies while the humans enjoy some non-dog time (like work....). Also great for overnight stays. It does smell like dogs in the building but it's a dog facility, not a perfume shop. I enjoy the photos and report cards. Thank you to the whole staff for taking care of my furry kids
Business response:
Hi Helen! Thank you for your wonderful review. We are so happy to hear you enjoy the photo memories, and digital report cards we share through the app. We know how much transparency with pet care is important, and we thank you for choosing us. Thank you again!
We've been going here for months and we love it! They are extremely accommodating but also they are very responsible in watching over our dog! We've even left our dog here for a week and they would send us updates and pictures so we felt very safe leaving her there. Definitely a place I'd recommend for your dog and the price is very reasonable!
Business response:
Liana, thank you for leaving such a nice review- your trust with our care means a lot! We are happy that you enjoyed the message/photo updates while you were away. Hope we get to see you again, very soon!
I dropped off my son's dog this morning for a whole day play, the dog didn't finish his breakfast, so I took a goody bag, the front desk lady told me that I couldn't leave the food because they were full and she didn't have a place for the dog to eat and the dog was going to be in the play area all day and if the dog started vomiting then she would do something about it..!! I'm heartbroken and didn't want to complain at the moment, I was late for work and don't want to give the news to my son out on vacation, but I'll defin... read more
Business response:
Hi Roberto, Thank you for taking the time to speak with me earlier and bringing this to our attention, and again, we sincerely apologize for how your experience was handled. We understand how upsetting this must have been — no pet parent should ever feel unsure about the care their dog is receiving. Since your visit, we’ve taken steps to address the concerns you raised. We've reviewed our intake procedures and clarified our feeding policy with all staff to ensure no pet is ever left without proper attention to their feedi... read more
Thank you for your response, Erin. While I appreciate the acknowledgment, I want to be clear--this situation went far beyond a matter of unmet "expectations." My dog was injured under your care and required emergency stitches totaling over $800. What's most troubling is not just the injury, but the lack of urgency, transparency, and accountability in your handling of the situation. Repeated requests for clarity and to review footage were met with vague responses and continued delays. A facility that markets itself as safe a... read more
Business response:
Hi Vanessa, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Wag Hotels did not meet your expectations, and we understand how upsetting this situation must have been for you. While we did take steps to address the incident back in March including communication and follow up, we recognize that the resolution did not fully restore your trust. That is never the outcome we hope for. We care deeply about the pets entrusted to us and are continually working to improve our sa... read more
Disappointed and Deeply Concerned I entrusted wags in Carson, CA, with the care of my year old golden doodle for several months, reassured by their promises of constant supervision, attentive staff, and a safe environment--especially important given my dog's age and socialization needs. Unfortunately, my trust was broken. I received a call saying my dog had been bitten on the ear and needed to be picked up. What they failed to mention was the severity of the injury--he required stitches and the bill exceeded $800. When I ... read more
Business response:
Hi Vanessa, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Wag Hotels did not meet your expectations, and we understand how upsetting this situation must have been for you. While we did take steps to address the incident back in March including communication and follow up, we recognize that the resolution did not fully restore your trust. That is never the outcome we hope for. We care deeply about the pets entrusted to us and are continually working to improve our sa... read more
The front desk was informative thank you but what happens behind doors with our four legged family members . Well that is to look out for. My family and I were not at all pleased with the treatment that was clearly given to our 9month old GSD. Not only was she given CBD without our consent but the full camera package was unacceptable. Our poor puppy was out of it for two weeks , thank goodness she is finally back to her normal playful self. Overall they did not follow simple instructions nor our recommendations with our own ... read more
Business response:
Hello Madeline, We're truly sorry to hear that Princess wasn’t feeling her best after her stay, as it’s never the experience we want for our guests or their families. We appreciated your offering us the chance in February to speak with you during the time of your experience over phone call and in person, and we understand your concerns and sincerely apologize for the miscommunication that occurred during her stay. We’ve taken this matter seriously, and as a result, were glad for the opportunity to directly address and hel... read more
Frequently asked questions about Wag Hotels - South Bay Carson
How is Wag Hotels - South Bay Carson rated?
Wag Hotels - South Bay Carson has a 4.6 star rating with 927 reviews.
When is Wag Hotels - South Bay Carson open?
Wag Hotels - South Bay Carson is closed now. It will open tomorrow at 9:00 a.m.