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Wag Hotels - South Bay Carson
- Pet Boarding
- Carson, CA
About this business
Location details
22251 S Wilmington Ave, Carson, CA, 90745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My dogs have come here for years. Something has changed as other reviews have mentioned. I don't know if they aren't fully staffed, take on too many dogs or what the case is... my dogs boarded there for 9 days... I picked up my dog Maddie who now has not only pneumonia, but an infected paw infection and no one seems to know anything! $1400 later at the vet and upper management seems to not care at all. Explain to me how no one notices this massive redness on my dogs paw, or lethargy which ended up being pneumonia???? That t... read more
I left my dog here for boarding and they failed to follow a specific schedule made for my dog despite calling them 4 times to remind them to do their jobs. never again
Business response:
I apologize for any inconvenience this may have caused. Thank you for taking the time to speak with us to address your concerns, we appreciate all feedback and hope to be of service to you in the future.
The weekend of August 9th. I left my dog there paid for special care . My dog did not receive the care Wag states they give our pets. Staff did so many mistakes with my dog. They returned my pet smelling and looking like it was uncared for or watched over for several hrs. The belongings were a mess when they return them back to me. I called and spoke with supervisor Aaron twice all she kept telling me is that it was lack of staffing on there end. They had hired new people that did not do their job correctly. And apologized. ... read more
Business response:
Hello Patricia, We appreciated you taking the time to further speak with us on the concerns you faced during your last boarding stay with us. We have taken your concerns and the matters you have shared with us seriously and commit to addressing and improving our services for all our furry guests and clients, to uphold our 5-star standard and offer the level of care we always strive to provide. We wish you all, and Sofia and Cielo, all the best and hope to see you all sometime in the future. Britney, General Manager
Something has happened with management or with their expansion where this place has gone downhill. If you want to ensure that your pets are safe, healthy, and cared for I would highly recommend finding another boarding place. On multiple instances this year, Wag would not adjust its policy even slightly to help my family out. Most recently, when my wife was a day away from going into labor, and they left us high and dry in terms of being able to board our beloved dogs despite having a confirmed reservation, because one of th... read more
Business response:
Hello John, Thank you for taking the time to share your honest feedback and thoughts on your recent experiences. We're truly sorry to hear about your recent experiences, as your concerns are extremely important to us, and we deeply regret any inconvenience caused during such a crucial time for your family. We strive to provide exceptional care and support for every pet entrusted to us, and we apologize if we have fallen short of your expectations. We understand the significance of accommodating special circumstances, and we... read more
This place is horrible I came here with my parents to get a tour of the place because we were thinking of leaving my dog here. When we walked into the rooms where the gods are the place was freezing cold I saw a couple of dogs and they were shaking. Not only that but dogs were crying and we heard someone hitting a dog really hard that it started crying. Please DONT leave your dog here. It's so bad people are cruel to the dogs here. I also saw some dog coming out with their owners and they were crying.
My dog stayed at this location for 2 and a half days and I picked him up with bloody stools and a awful cough that lasted several weeks and ended up being bronchitis. He had to be treated with several antibiotics before he recovered and nearly $1000 in vet costs. I will never take him back to any Wag hotel! The one star I gave was so I can make this post only. So disappointed! My dog suffered badly. I can't image if he was there longer!
Business response:
Hello Valerie, We are sorry to hear of this experience you had and thank you for bringing this to our attention. We would like to discuss with you the details of your pup's stay with us and offer any insight or support we can provide. If you are interested in communication with us, please reach out at your earliest convenience at 888.924.5463. Tiffany, General Manager
I have no words for what happened to my fur baby during his stay in December I glad I picked him up a day early to discover how dirty and smelly he was and his paw injured and he had no food left over for the next if he had stayed, and to place my dog on the ground of the lobby when I picked him up and just walk away. Why don't you get cameras in the front and not just in the back. Don't asked if you can bathe my dog, you should have bathe him as a courtesy since your groomer quit. All you could offer was discount for groom... read more
Business response:
Hello Phyllis, We have made a few attempts to reach out to you to discuss more details but so far, we have been unfortunately unsuccessful. We are sorry you feel we have fallen short of your expectations in regards to Winston's stay in December. Nonetheless, we were happy and glad for opportunity you provided us for Winston's stay in February to help make things right and were all glad to have met Luna as well! We do look forward to any opportunities of reconciling with you in the future! Tiffany, General Manager
MUST READ: So disappointed in Wags. My pet has been going here for years and even just recently. He is a senior dog and now very recently trying to make reservations (wag canceled with no phone call) was told they NO LONGER TAKE SENIOR DOGS. Said its a new policy when he was just there a few weeks back. He has no medical issues just arthritis!! ......rates keep changing with no warning...... But its ok PETSMART in Torrance DOES NOT DISCRIMINATE & they are $10/nite cheaper.
Business response:
Hello Nancy, We are sorry to here about your most recent experience and are interested in discussing the details of your experience with you. We did attempt contacting you, but was unfortunately unsuccessful. If you are interested in communicating with us further, please contact us at your earliest convenience at 1-888-924-5463. Tiffany, General Manager
I love the wag and the staff but my dogs wont be back due to their "rules" and pricing. Every time i go in there is something new. This review is soley about the pricing and policies. I buy a 10 day package at $396 dollars its not cheap. I buy the package because it was my understanding ( and we have been coming here for years) the package includes meals and no late/ early fees. The package expires after 90 days. My job recently moved from Compton to City of Industry. I live in Downey so the Wag is way out of my way now. ... read more
Business response:
Hello Andrea, Thank you for taking the time to express your concerns with us in regards to your last stay with us and giving us the opportunity to discuss the details with you over the phone! The team and I have always enjoyed our connection and memories of Roxie Thelma and Dobby at the hotel, so we will happily look forward to having the two of them in the hotel in the future! Tiffany, General Manager
Frequently asked questions about Wag Hotels - South Bay Carson
How is Wag Hotels - South Bay Carson rated?
Wag Hotels - South Bay Carson has a 4.6 star rating with 927 reviews.
When is Wag Hotels - South Bay Carson open?
Wag Hotels - South Bay Carson is closed now. It will open at 9:00 a.m.