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Wag Hotels - South Bay Carson
- Pet Boarding
- Carson, CA
About this business
Location details
22251 S Wilmington Ave, Carson, CA, 90745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I dropped off my son's dog this morning for a whole day play, the dog didn't finish his breakfast, so I took a goody bag, the front desk lady told me that I couldn't leave the food because they were full and she didn't have a place for the dog to eat and the dog was going to be in the play area all day and if the dog started vomiting then she would do something about it..!! I'm heartbroken and didn't want to complain at the moment, I was late for work and don't want to give the news to my son out on vacation, but I'll defin... read more
Business response:
Hi Roberto, Thank you for taking the time to speak with me earlier and bringing this to our attention, and again, we sincerely apologize for how your experience was handled. We understand how upsetting this must have been — no pet parent should ever feel unsure about the care their dog is receiving. Since your visit, we’ve taken steps to address the concerns you raised. We've reviewed our intake procedures and clarified our feeding policy with all staff to ensure no pet is ever left without proper attention to their feedi... read more
Thank you for your response, Erin. While I appreciate the acknowledgment, I want to be clear--this situation went far beyond a matter of unmet "expectations." My dog was injured under your care and required emergency stitches totaling over $800. What's most troubling is not just the injury, but the lack of urgency, transparency, and accountability in your handling of the situation. Repeated requests for clarity and to review footage were met with vague responses and continued delays. A facility that markets itself as safe a... read more
Business response:
Hi Vanessa, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Wag Hotels did not meet your expectations, and we understand how upsetting this situation must have been for you. While we did take steps to address the incident back in March including communication and follow up, we recognize that the resolution did not fully restore your trust. That is never the outcome we hope for. We care deeply about the pets entrusted to us and are continually working to improve our sa... read more
Disappointed and Deeply Concerned I entrusted wags in Carson, CA, with the care of my year old golden doodle for several months, reassured by their promises of constant supervision, attentive staff, and a safe environment--especially important given my dog's age and socialization needs. Unfortunately, my trust was broken. I received a call saying my dog had been bitten on the ear and needed to be picked up. What they failed to mention was the severity of the injury--he required stitches and the bill exceeded $800. When I ... read more
Business response:
Hi Vanessa, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Wag Hotels did not meet your expectations, and we understand how upsetting this situation must have been for you. While we did take steps to address the incident back in March including communication and follow up, we recognize that the resolution did not fully restore your trust. That is never the outcome we hope for. We care deeply about the pets entrusted to us and are continually working to improve our sa... read more
The front desk was informative thank you but what happens behind doors with our four legged family members . Well that is to look out for. My family and I were not at all pleased with the treatment that was clearly given to our 9month old GSD. Not only was she given CBD without our consent but the full camera package was unacceptable. Our poor puppy was out of it for two weeks , thank goodness she is finally back to her normal playful self. Overall they did not follow simple instructions nor our recommendations with our own ... read more
Business response:
Hello Madeline, We're truly sorry to hear that Princess wasn’t feeling her best after her stay, as it’s never the experience we want for our guests or their families. We appreciated your offering us the chance in February to speak with you during the time of your experience over phone call and in person, and we understand your concerns and sincerely apologize for the miscommunication that occurred during her stay. We’ve taken this matter seriously, and as a result, were glad for the opportunity to directly address and hel... read more
My dogs have come here for years. Something has changed as other reviews have mentioned. I don't know if they aren't fully staffed, take on too many dogs or what the case is... my dogs boarded there for 9 days... I picked up my dog Maddie who now has not only pneumonia, but an infected paw infection and no one seems to know anything! $1400 later at the vet and upper management seems to not care at all. Explain to me how no one notices this massive redness on my dogs paw, or lethargy which ended up being pneumonia???? That t... read more
I left my dog here for boarding and they failed to follow a specific schedule made for my dog despite calling them 4 times to remind them to do their jobs. never again
Business response:
I apologize for any inconvenience this may have caused. Thank you for taking the time to speak with us to address your concerns, we appreciate all feedback and hope to be of service to you in the future.
The weekend of August 9th. I left my dog there paid for special care . My dog did not receive the care Wag states they give our pets. Staff did so many mistakes with my dog. They returned my pet smelling and looking like it was uncared for or watched over for several hrs. The belongings were a mess when they return them back to me. I called and spoke with supervisor Aaron twice all she kept telling me is that it was lack of staffing on there end. They had hired new people that did not do their job correctly. And apologized. ... read more
Business response:
Hello Patricia, We appreciated you taking the time to further speak with us on the concerns you faced during your last boarding stay with us. We have taken your concerns and the matters you have shared with us seriously and commit to addressing and improving our services for all our furry guests and clients, to uphold our 5-star standard and offer the level of care we always strive to provide. We wish you all, and Sofia and Cielo, all the best and hope to see you all sometime in the future. Britney, General Manager
Something has happened with management or with their expansion where this place has gone downhill. If you want to ensure that your pets are safe, healthy, and cared for I would highly recommend finding another boarding place. On multiple instances this year, Wag would not adjust its policy even slightly to help my family out. Most recently, when my wife was a day away from going into labor, and they left us high and dry in terms of being able to board our beloved dogs despite having a confirmed reservation, because one of th... read more
Business response:
Hello John, Thank you for taking the time to share your honest feedback and thoughts on your recent experiences. We're truly sorry to hear about your recent experiences, as your concerns are extremely important to us, and we deeply regret any inconvenience caused during such a crucial time for your family. We strive to provide exceptional care and support for every pet entrusted to us, and we apologize if we have fallen short of your expectations. We understand the significance of accommodating special circumstances, and we... read more
This place is horrible I came here with my parents to get a tour of the place because we were thinking of leaving my dog here. When we walked into the rooms where the gods are the place was freezing cold I saw a couple of dogs and they were shaking. Not only that but dogs were crying and we heard someone hitting a dog really hard that it started crying. Please DONT leave your dog here. It's so bad people are cruel to the dogs here. I also saw some dog coming out with their owners and they were crying.
Frequently asked questions about Wag Hotels - South Bay Carson
How is Wag Hotels - South Bay Carson rated?
Wag Hotels - South Bay Carson has a 4.6 star rating with 1,019 reviews.
When is Wag Hotels - South Bay Carson open?
Wag Hotels - South Bay Carson is open now. It will close at 6:00 p.m.