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Wag Hotels - South Bay Carson
- Pet Boarding
- Carson, CA
About this business
Location details
22251 S Wilmington Ave, Carson, CA, 90745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the the worst dog hotel. I've had numerous issues but today topped it. Everything from my dogs bag was misplaced with little to no remorse from the workers on site. This is disgusting. My dogs private items were all gone and I was given an empty bag as if that was acceptable. Do not bring your dog here. This has to be the worse dog hotel in Los Angeles and should be shut down. ****As an update a week later, no sign of my dogs stuff & I was only refunded $69 as they felt this was sufficient replacement of the snacks ... read more
Business response:
Hello Chardae, We appreciate the opportunity to speak with you in regards to Benji's last stay with us! We wish you and Benji the best and hope to see you sometime in the future! Please feel free to reach out to me for any needs or circumstances in the future as well. Tiffany, General Manager
MUST READ! I typically do not write reviews. However, this needs to be said. I've had a 15 year old shih tzu who I've always boarded atWag everytime I went on vacation in Northern Cali. However, I decided to board my other 1.5 year old here at the Carson location due to last-minute work meetings. Staff: David was great helping me book my reservation for a large room. I dropped off my dog 845AM and was told by Bella (front desk) there was no large room available and that a medium room will do just fine for my 65lbs dog (... read more
Business response:
Hello Meagan, We appreciated the opportunity to communicate and discuss with you the details of your previous reservation with us. We find value in all feedback and hope to care for Xena in the future. If you are ever in need of our services in the future, please do not hesitate to contact us! Tiffany, General Manager
I booked a boarding reservation for my older 8 year old dog that has special needs. She has neurological issues and takes medication. I called and spoke wilt a representative that assured me they could accommodate in the special services category. I toured the facility a month prior to my reservation just to confirm and even upgraded to a suite that increased the price of my dog's stay. I was comfortable and spoke with a manager about my dog's needs. I dropped her off for boarding and they called me an hour before I was to g... read more
Business response:
Hello Lisa, We’re sorry to hear that we fell short of your expectations and would like to discuss further details regarding your experience with us. If you would like to be in communication with us, please contact us at your earliest convenience. 1-888-924-5463. Tiffany, General Manager
My 4 month old puppy came home with kennel cough. On the way to the vet. I emailed the location and got a call from Brittany who apologized.
Business response:
Hello Dabrielle, Thank you for your feedback and allowing us to reach out to you for a brief update on Gemma. With kennel cough being an airborne sickness, it is unfortunate that our cleaning protocols in the facility are unable to prevent this spreading, no matter how clean the hotel is. Nonetheless, we will continue to do all we can to ensure your dog is safe in our care and we truly hope to see Gemma in the future! Tiffany, General Manager
I would not recommend this place for doggie day care. Took my 6 month old puppy for her first day care. Dropped her off at 7 am and picked her up at 6 pm. Upon getting her back I immediately noticed she was limping severely on her right rear leg. She would not put her paw down or put any pressure on her leg. I was trying to check on her and asking what happened and the worker just handed me the leash and walked away. Another customer saw my dog limping and was concerned about her. No one from Wag seemed concerned about my pu... read more
Business response:
Hello Alpine, Thank you for taking the time to share your experience, we appreciate and value your feedback. We did attempt to contact you via phone and email, but we were unable to reach you. Please give us a call at your earliest convenience to discuss further details. 1-888-924-5463. We are looking forward to hearing from you. Best, Tiffany, General Manager
To date, I am still waiting to hear back from the GM. I've responded to her PM via Yelp, still nothing.
Business response:
Hello L.G. Thank you for taking the time to speak with us regarding our holiday policies, we are happy we were able to reconcile things with you. We look forward to meeting both you and your fur babies soon! Best, Tiffany, General Manager
I do not tend to complain about anything but this facility failed to care and watch over both of my dogs. It broke my heart to see my dogs in the condition they were in when I picked them up. On 11/11/2022 I dropped both of my dogs. They were there for a month due to a family emergency. I put my FULL trust into this place and my dogs were injured under their care. To start off I paid for two rooms. I paid $7,000 to have them well taken care of just to come and find out they kept them in ONE room the whole time. I picked t... read more
Business response:
Hello Andrew, We understand booking your dogs for an extended stay can be worry some and we are sorry this recent experience did not meet up with our 5-star standard. Unfortunately, at the time you had requested booking, we informed you we did not have two separate rooms available to for the length of their stay and your reservation was confirmed with both guests sharing a room. Animals can be unpredictable by nature and toward the end of their stay, they started to become overstimulated and reactive towards one another w... read more
I haven't been able to leave this place a review. At first I thought it was a nice facility. I honestly feel like they should check on the pets vaccines record for updates. Because my dog came home with a canine cough. Mind you she have her 5 shots up to date which are rabies, bordetella, and DHPP. I also think that this place should require canine covid shot. My vet recommended this vaccine and I think it's great for my fur baby. Being around a lot of dogs at Wag Hotel for day time play can but uneasy. I hope management wil... read more
I was really excited to take my dog here but the more he went the more i started to question the place. They're seems to be a lack in communication with front desk and the back areas. They forgot to feed my dog multiple times. My husband felt one of the times was in retaliation, one of the girls he felt had an attitude had an attitude with home. Almost, all the staff is very nice and helpful but the one experience with the girl at the front and the missed meals did not help with trusting them with our fur baby. Having one... read more
Frequently asked questions about Wag Hotels - South Bay Carson
How is Wag Hotels - South Bay Carson rated?
Wag Hotels - South Bay Carson has a 4.6 star rating with 927 reviews.
When is Wag Hotels - South Bay Carson open?
Wag Hotels - South Bay Carson is closed now. It will open tomorrow at 9:00 a.m.