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Watermark Capital, Inc.
- Irvine, CA
About this business
Watermark Home Loans’ vision is to lead the industry through providing quality customer service, setting the standard for professional ethics, and delivering the best financial options to each client. Watermark Home Loans strives to provide complete customer satisfaction and treat each client with the respect, integrity, and communication they deserve.
Location details
100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Locked in what looked like the best deal at the time but it was too good to be true. I believe Ryan Sheets had the right intentions but he just could not delivery. Everything was laid out for him before we locked. I made it all very clear and provided all the documents immediately after our first conversation. After having time to review those documents and knowing all the details he still locked my rate and ran my credit. After that my response times for follow ups started to get longer and longer. Finally 16 days later the... read more
If you like quick email replies, straight forward answers and a smooth process: Run away from these guys. Casey Lamm sent me 50 emails and if I put them together it would fill one page. Underwriters can't read basic legal documents. Wow! If only I could get the last month back I wasted with these clowns.
These guys are horrible. Quoted a low apr, but could not deliver. Horrible at calling back. Just a horrible overall experience. Watermark home loans wasted my time. Would not recommend them to anyone.
BEWARE! BAIT AND SWITCH! I applied for a jumbo cash out refinance and was approved, ordered the appraisal, which came back as expected. Then all of the sudden, they didn't have any "investors" for the loan. But they told me they could offer me a first and a second. I was skeptical, but I was guaranteed they could get this done....so I trusted them.....They did the first and when it came time to for the second, they said I didn't qualify. So now I'm stuck with a first that I don't even want! The worst part about all of this i... read more
Company/assistant couldn't handle expats in the US. Communication was very slow and it took more than 2 weeks to inform me that Watermark underwriters will not support my expat loan application. Very frustrating!
After getting 4-5 quotes, we chose to work with Watermark for the low rates and they had reassured us that they could close in 30 days. We should have realized that something wasn't quite right because their pre-approval process didn't seem as thorough as the other lenders that we spoke with. My husband had gotten the quote from Casey Lamm but we ended up locking in a rate with Junius Kim because Casey wasn't available on the day that we needed to lock in a rate and get things going with a lender. We were told that appraisal... read more
I worked with Casey for 7weeks todo a refi, communication and follow through on commitments was terrible, culminating in a failure of the refinance without any reason given. In three re-fis and two home purchase experiences in the last 6 years, this was ,by far, the most unsatisfactory.
Kory was assigned to my file and after collecting all loan docs and running my credit report, there was no follow up on my case. This was my first such experience as I have never had such experience with any lender before. In response to Watermark's reply: "Based on our initial review, we determined that due to a home equity line of credit that was recently used, we could not approve the loan as a rate and term refinance and needed to qualify this client with a cash-out rate." This was not based on initial review, but after ... read more
My case was handled by Cathy at Wartermark and she sat on the appraisal order for a few days and put my loan in jeopardy from closing on time! She was not upfront will a lot of details, this includes date of lock-in and the under-writing process. When we requested her to lock in our rate and replied on phone that this is done but the following week when we spoke she said the point charge increased because our rate is still floating!!! In addition, Watermark is just a broker and they do not handle the under-writing in house, ... read more
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 4.7 star rating with 2,760 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is closed now. It will open on Monday at 8:00 a.m.