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Watermark Capital, Inc.
- Irvine, CA
About this business
Location details
100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My case was handled by Cathy at Wartermark and she sat on the appraisal order for a few days and put my loan in jeopardy from closing on time! She was not upfront will a lot of details, this includes date of lock-in and the under-writing process. When we requested her to lock in our rate and replied on phone that this is done but the following week when we spoke she said the point charge increased because our rate is still floating!!! In addition, Watermark is just a broker and they do not handle the under-writing in house, ... read more
Business response:
It is Watermark's goal to ensure all clients receive the highest level of service and we regret that this client was not satisfied with our level of work on this loan. Prior to locking any loan, we perform an initial review of the client's loan application to ensure they do qualify for the loan program and the associated payment. Based on our initial review of the income, we had some legitimate concerns about the use of bonus income for a recent job and we could not qualify this loan applicant for the program requested and d... read more
If companies are evaluated based on their workers, then Watermark deserves 0 stars. I had the misfortune of having Kory Matthys assigned to work on my loan, a 3 week escrow that, based on my credit of 800, should have been an easy loan...except Mr Matthys decided to drop the ball and only after his manager got involved, he started requesting documents 6 days past close of escrow. Needless to say a number of emails had been issued to him by me and escrow and he always claimed everything was 'under control'. I was stuck with W... read more
Business response:
It is Watermark's goal to ensure all clients receive the highest level of service and we regret that this client did not feel we did our very best to accommodate in this unique circumstance. On jumbo loan purchases, current lending guidelines require that clients are able to source and show evidence of any down payment funds required to close the transaction. This particular client needed to use a portion of funds from an international account and unfortunately this bank was extremely slow to produce the information properly... read more
Put in for loan and sent document and never heard from them again.will never go to them again. Never even let me know if i qualified or not and never received anything if approved or not .
We began our re-finance fiasco with these people, Jo Ann Breen, Regina DiBenedetto and Kristin Breen, early last fall. After 8 months of shuffling paperwork, some multiple times, we received a form letter from their third party lender, FLAGSTAR Bank, informing us that our application was declined.If you're looking for a competent mortgage broker to assist you in you re-financing needs, look elsewhere. These people will continuously feed you empty promises and lame excuses, and in the end fail miserably.
Do NOT, I repeat, do NOT work with these people. My experience was nearly identical to Julien's, and in the exact time frame. They offered me what seemed like a good deal, but dragged their feet for over 5 months. I stupidly agreed to the appraisal when they started sending me email requesting it with subjects like "loan approved", and now I'm out the $385. The lender supposedly could no longer offer the terms, which means they NEVER LOCKED THE LOAN and took so long (2 months after the appraisal) to get even close to closing... read more
Started off fine.Emailed back and forth 3 or 4 times.Sent documents, then all of a sudden they stopped emailing. Waited a week emailed them again. Finally suggested that even if they were unable to help me to at least be professional and say so. Don't just stop communicating. At that point asked me if I wanted to continue looking into possibilities. I said yes but not with you or your company.
I chose Watermark from among the throngs of providers recommended by Zillow as they seemed credible. I got a prompt response from Cathy Dragna, who was quick to check on our background and I felt that we could progress from there - that is until it came to the point when she asked of our supporting documents. Prior to relesaing them to her, I asked for a callback to verify all the terms of the refinancing program. 2 days passed and she didn't call back. I decided to send the documents over thinking she will get back to me. N... read more
We believe Watermark used deceptive practices to string us along during the refinance process, with no intention of honoring its Zillow quote or good faith estimate. Cathy Dragna called on 7/23 to follow-up to my refinance inquiry, and confirmed our Zillow quote was valid. We submitted an application, turning everything around within hours. Eight days later, Cathy indicated there was a mistake, our rate wasn't locked, and the rate on our completed application documents was incorrect. However, we could lock at 1/8th higher, w... read more
I contacted Watermark Home Loans after another broker lost our refinancing rate lock twice. Cathy was initially very helpful, very knowledgeable and responsive. When I inquired wheher we could use the appraisal we had obtained from the previous refinancing attempt, she assured me we could do so. Before we locked in at a rate, I asked two more times if she was sure we could use the appraisal, and she again assured me we could. About a week and a half after completing the application processing, providing documentation, etc., ... read more
Business response:
We are never happy to have an unsatisfied client. Unfortunately the appraisal provided was not accepted by our investor and to cure the situation we offered to pay for a new appraisal for the client. The client was worried about the value of their home and did not want to take the chance on a new appraisal. The delay was to exhaust all other possibilities but in the end the offer to pay for an appraisal was in our opinion a very fair route to take. Borrower declined our offer for a free loan due to value concerns. Our offer ... read more
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 4.7 star rating with 2,765 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is closed now. It will open tomorrow at 8:00 a.m.